Manager (IC), AI Innovation - Advanced English

About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear: Explore .

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:

• Experience a collaborative, inclusive, and multicultural workplace where you belong.
• Excel by creating impact and leaving your mark on global projects.
• Expand your potential with real career paths, learning programs, and mentorship.
• Express your individuality — come as you are, and thrive as your authentic self.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS , our total rewards program, designed to support your well-being, goals, and personal milestones.

RESPONSIBILITIES AND QUALIFICATIONS:

We are seeking a forward-thinking, outcomes-focused Manager to join our Service Delivery Model Transformation team and play a pivotal role in shaping and executing our AI-first delivery model transformation. This role is a unique blend of a strategic advisor and a hands-on delivery leader, acting as an execution engine to translate high-level strategy into tangible results.

Strategy, Ideation & Analysis:

• Partner with leadership to identify and analyze high-impact AI opportunities by conducting process and organizational analyses, synthesizing complex insights, and developing robust business cases to build the case for change

End-to-End Project Delivery:

• Lead the execution of approved AI initiatives, overseeing the delivery lifecycle from detailed scoping, resource and stakeholder mobilization, and build/test through to full-scale deployment.

Program Governance & Stakeholder Management:

• Serve as a trusted advisor and crucial liaison between internal business stakeholders and technical development teams, proactively managing expectations and navigating complex organizational dynamics to ensure alignment
• Drive program governance by creating and presenting clear status reports and executive-level updates to keep leadership appraised of progress, risks, and key decisions, while also developing compelling case studies to articulate business impact

Team Leadership and Collaboration

• Mobilize, provide clear direction and effectively work with diverse, global project teams – comprised of solution architects, business analysts, technical developers and functional experts—fostering a collaborative and inclusive environment that produces high-quality work product

Qualifications

Required Qualifications:

• Bachelor's degree in a relevant field
• 5 years of experience in program management, business transformation, management consulting, or a technology-focused project delivery role.
• Demonstrated experience contributing to the identification and analysis of business opportunities, as well as leading multiple project workstreams or engagements to completion.
• Strong understanding of service delivery models and the evolving integration of digital and human labor.
• Demonstrated ability to leverage AI tools in day-to-day work, with a proactive mindset for identifying opportunities to introduce AI into project execution and team workflows.
• Strong problem-solving skills with ability to work in a high-pressure, remote/distributed team environment and react quickly to problems and issues for multiple projects, applying critical thinking to each situation

Preferred Qualifications:

• Proven experience working effectively on a global team, collaborating with colleagues across different cultures and time zones.
• Prior consulting experience in a client-facing or internal advisory role.
• A strong working knowledge of the current AI landscape, particularly Agentic AI and large-scale Generative AI solutions.
• Exceptional executive presence and communication skills, with the ability to navigate complex problems and influence a variety of stakeholders.

Expand your possibilities with KTSA through KTSAMÁS, where you can access:

• Extended maternity, paternity, and adoption leaves
• Above-market vacation benefits
• Learning opportunities, training, and certification programs
• Extended marriage leave and daycare support
• Wellness and Employee Assistance Programs (EAP)
• Comprehensive medical plan, life insurance, car insurance, and funeral assistance

Visit to learn more.

At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

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KTSA - KPMG Technology Services of Americas