Risk KYC - AML Risk Ops Expert

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

Role Purpose: To significantly contribute to the strategic achievement of team goals and the overall strength of KYC operations by acting as a lead operational and risk expert in processes, SOPs, and system enhancements. This role proactively identifies, analyzes, and mitigates complex risks, drives continuous improvement, and ensures team excellence through advanced coaching and quality assurance.

Role Responsibilities

Key Responsibilities:

• Strategic Contribution & Operational Expertise:

• Act as a lead KYC-AML operational expert in terms of processes and SOPs, driving continuous improvement and strategic alignment across all groups.

• Identify possible massive synthetic fraud cases during day-to-day monitoring activities and lead in-depth reviews over complex, atypical KYC cases.

• Proactively provide comprehensive feedback to Managers and Supervisors on quality trends and results, elaborating detailed reports on findings and proposing and implementing actionable plans for improvements.

• Ensure all groups operate under the same robust SOPs, working closely with the group of team leads and Supervisors to achieve operational alignment.

• Collaborate with Management and Credit Risk to maintain robust and meaningful SOPs for KYC-AML Operations, providing expert feedback on opportunity areas found in day-to-day operations.

• Establish a routine of live monitoring, providing side-by-side consultancy with auditors, identifying opportunities and trends, and creating formal reporting to TLs and Supervisors on findings and proposing action plans.

• Act as a primary liaison with local QA and China teams for cases that are not clear, under review, not covered in the SOP, or involve atypical cases, ensuring clear communication and resolution of disputed cases.

• System Monitoring & Improvement:

• Lead the proposition and implementation of case manager system enhancements based on team's, Management, and Risk feedback, actively participating in the development of BRDs with local and global teams.

• Collaborate directly with different teams, including China's technical team, on the integration and development of system requirements, providing essential technical expertise. (English required).

• Take a leadership role in User Acceptance Testing (UAT) (system testing) to comprehensively verify that requested developments meet operational and strategic needs.

• Team Performance, Quality & Training Excellence:

• Actively participate in and lead alignment meetings with QA to monitor team adherence to policies, provide expert feedback for challenging day-to-day operations, and drive improvements in KYC-AML OKRs.

• Conduct periodic evaluations on team knowledge and technical skills, providing detailed results to management and developing targeted training as a direct result of these evaluations to improve KYC-AML OKRs.

• Serve as a senior mentor, listening to team members' feedback and resolving any issues or conflicts related to QA, SOPs, and policies.

• Actively participate in weekly/monthly meetings to share team results, OKRs performance, and trends with the supervisor, contributing strategic insights.

• New Initiatives & Process Development:

• Participate actively in and lead new processes and initiatives that require specialized Fintech expertise.

• Proactively develop and implement new processes as needed, including designing training programs and deploying them effectively to the KYC-AML operational team.

• Cross-Functional Project Leadership:

• Lead cross-functional initiatives related to KYC/AML improvements, collaborating with Legal, Product, Tech, and Business teams to drive end-to-end process enhancements.

• Represent KYC Ops in larger company-wide projects that have AML/KYC implications.

• Risk Assessment & Policy Influence:

• Contribute directly to the periodic review and update of the overall KYC-AML Risk Assessment methodology and guidelines.

• Provide expert input into the development of new KYC-AML policies based on emerging trends, regulatory changes, and internal findings.

• Act as a key resource for the Compliance Officer team in interpreting complex regulatory requirements.

• Mentorship and Knowledge Transfer:

• Formalize a mentorship program who actively mentors junior KYC-AML analysts, guiding their career development and specialized skill acquisition.

• Champion knowledge sharing sessions within the KYC team, creating a culture of continuous learning.

• Vendor Management Support:

• Assist in the evaluation and selection of new KYC/AML technology vendors, providing technical and operational insights.

• Monitor the performance of existing KYC/AML tools and vendors, identifying areas for improvement or replacement.

• Data Analysis & Insights:

• Go beyond reporting metrics to conduct deeper analytical dives into QA findings, operational inefficiencies, and fraud patterns, providing actionable insights that drive strategic decisions.

• Develop predictive insights based on data trends to anticipate potential risks or operational bottlenecks.

Role Qualifications

Experience Required:

• Professional Background in Risk Ops: Solid trajectory as a lead analyst, auditor, or subject matter expert within KYC operations, demonstrating a consistent ability to exceed rigorous quality and productivity targets. (Note: While operational manuals focus on KYC, comprehensive AML experience is highly valued for this senior-level position).

• Advanced Fraud & Document Validation: Extensive mastery of security feature verification and expiration protocols for Mexican credentials (INE/IFE models A-J) and resident documentation (FM2), ensuring robust fraud detection capabilities.

• Database Proficiency & Certification: SQL Basic level, proficiency in Google workspace.

• Biometric & Forensic Analysis: Highly developed analytical capacity for biometric facial comparison—including the assessment of facial proportions—and the identification of digital manipulation, such as overlays or screen captures.

• High-Risk Risk Assessment Interviews: Skilled in conducting specialized phone evaluations, maintaining strict adherence to compliance scripts and privacy mandates while managing complex or resistant applicant profiles.

• QA & Continuous Operational Alignment: Deep familiarity with quality assurance frameworks and root-cause methodologies, with the agility to implement immediate operational updates and policy shifts.

  Required Educational Foundation:

  • Academic Background (Mandatory): A university degree in Law, Criminology, Finance, Business Administration, or Economics is highly advantageous. Expertise in legal or criminological studies is specifically relevant, as the position necessitates the strict application of regulatory frameworks and the sophisticated ability to identify criminal patterns, such as extortion or illicit coercion, during specialized risk assessment interviews.

  • Specialized Industry Certifications (Highly Valued): To perform at a lead expert or escalation level, candidates should ideally possess globally recognized credentials such as CAMS (Certified Anti-Money Laundering Specialist) or CFCS (Certified Financial Crime Specialist). These designations represent the industry gold standard, verifying a comprehensive and proven mastery of financial crime prevention and advanced identity verification protocols.

EEO Statement

• We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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