Command Center Monitoring Specialist (Ciudad de México)

Av. Felix Cuevas 366 Piso 2 Tlacoquemecatl, CIUDAD DE MÉXICO, MX, 03200
INFORMATION TECHNOLOGY
11207
GO_MX_2M
Ekia BOUSSOUI

About AXA

As a world‑leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

About the entity

AXA is becoming a sustainable tech‑led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution. We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a general way, but also achieve economies of scale and synergies when necessary.

Objective of the Position

Give the rationale of the existence of the position within the organization, reason for the creation of the position.

Main Responsibilities

• Maintain constant communication with all Command Center staff to follow up on each of the reported cases until their resolution.
• Execute the requested activities through tasks and/or requirements regarding High, Low, Suspension, Reactivation of alerts according to operational needs.
• Execute the actions defined in the Events process for attention and follow‑up of the cases that arise.
• Execute basic diagnostic activities.

Specific experience and knowledge

• Minimum experience of 1 year in the operation of the Command Center to reporting and follow up of alerts and/or events.
• Execution of repetitive tasks, following of process or procedures.
• Intermediate knowledge of Windows Operating Systems and proficient computer skills including Microsoft Office.
• Ability to oral and written communication skills.
• Ability to evaluate situations effectively.

Skills

• Customer orientation Developing
• Execution Developing Leadership
• Problem Solving Developing Strategic Vision
• Quality Orientation Developing Decision‑making
• Communication Developing Delegation
• Influence Unsolicited Leadership
• Negotiation Unsolicited Results orientation
• Teamwork Developing Resilience
• Change management Unsolicited
• Innovation Unsolicited

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.