Senior Technical Writer (Guadalajara)

Who We Are

Every industry has a moment when technology finally catches up to the people doing the work. We are building that moment for legal. Neostella creates connected legal technology that brings together the data, workflows, and systems legal teams rely on every day. Our platform helps firms move faster, collaborate more effectively, and focus on delivering stronger outcomes for their clients. We believe the legal industry deserves more from its technology. That belief drives us to challenge the status quo and build systems designed for the way modern teams actually work. We build with courage and measure our work by the impact it creates for our customers. Recognized as one of Forbes' Best Startup Employers in the Americas for ****, we are growing with people who want their work to matter. If you want to build software that changes how an industry operates, you belong here. As we continue to expand, we are seeking a Technical Writer to join our team!

Why this role matters right now

Neostella is scaling fast. As our platform evolves and our customer base grows, the need for clear, structured, and high‑quality documentation has become critical. The Senior Technical Writer will be the documentation lead—ensuring that complex systems, workflows, and features are translated into clear, user‑friendly content while driving the strategic direction of our documentation program. This role exists because documentation is a key driver of product adoption, operational efficiency, and customer success.

What you'll manage

The Senior Technical Writer will own and lead Neostella's documentation ecosystem. Responsibilities include producing high-quality content across help centers, SOPs, workflows, release notes, and training materials; leading the documentation function by setting standards, mentoring the Technical Writer on the team, driving timelines, and making strategic decisions about content architecture and priorities of Neostella’s documentation ecosystem; working cross‑functionally with Product, Support, CX, QA, and Training teams; building and owning scalable documentation frameworks; defining and enforcing quality standards; leading cross‑functional discovery sessions; and ensuring the documentation program evolves strategically alongside the product.

What you bring

We are looking for someone who combines deep technical writing expertise with leadership instincts. You are analytical, detail‑oriented, and passionate about making complex information accessible. You thrive in fast‑paced environments and take ownership of your own work, the team's output, timelines, and quality standards. You are comfortable leading discovery sessions, making content architecture decisions, coaching junior writers, and representing the documentation function in cross‑functional discussions. You bring structure to content and to the team, continuously look for ways to improve both, and understand the strategic role documentation plays in product adoption and customer success.

Key Responsibilities

• Lead and own the documentation program: define priorities, set quality standards, and ensure the team delivers on time and on standard
• Create and maintain high‑quality documentation including user guides, help center articles, SOPs, workflows, FAQs, and release notes
• Translate complex technical concepts into clear, concise, and audience‑appropriate content
• Mentor, guide, and support the Technical Writer on the team: conduct reviews, provide feedback, and ensure alignment with documentation standards
• Lead discovery sessions with Product, Engineering, CX, and QA teams, and drive decision‑making on documentation scope and priorities
• Own documentation governance: style guides, templates, naming conventions, version control, and publishing workflows
• Interpret technical requirements such as user stories, mockups, system specifications, and APIs
• Apply deep SDLC knowledge to accurately document features, workflows, integrations, and system behavior
• Identify inconsistencies, edge cases, and gaps across documentation and product, and communicate findings proactively to stakeholders
• Analyze content performance metrics, user feedback, and support ticket trends to drive continuous improvement of documentation effectiveness
• Build and maintain scalable documentation frameworks, information architecture, and content standardization across all deliverables
• Manage team timelines and ensure documentation deliverables align with product release schedules
• Collaborate cross‑functionally to ensure alignment between documentation, product goals, and business objectives, representing the documentation function in strategic discussions
• Manage and publish content using CMS and help center platforms (Zendesk, Confluence, Google Workspace)
• Propose and implement process improvements: new tools, workflows, automation, and content strategies that improve team efficiency and output quality
• Create supporting multimedia content such as videos, diagrams, interactive tutorials, and visual aids when needed

Requirements

• Bachelor’s degree preferred
• 4+ years of experience as a Technical Writer in SaaS or technology environments, with demonstrated leadership or mentorship experience
• Deep understanding of the Software Development Life Cycle (SDLC), software systems, integrations, workflows, and APIs
• Proven ability to translate technical information into clear, user‑focused content for diverse audiences, and to coach others to do the same
• Experience building and enforcing documentation frameworks, style guides, governance processes, and content standardization
• Proficiency with documentation tools (Google Docs, Zendesk, Confluence, CMS platforms) and experience managing content publishing workflows
• Strong experience with Jira, GitHub, or similar project management tools for tracking documentation deliverables
• Strong research, analytical thinking, problem‑solving, and decision‑making skills
• Experience analyzing content performance, driving continuous improvement, and managing documentation timelines across releases
• Excellent written and verbal communication skills in English (B2+ or higher) and Spanish
• Ability to lead meetings, present proposals, and represent the documentation function cross‑functionally

Benefits

All resumes and application answers must be in English