Executive Assistant, LATAM

Who We Are

the company is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and the company is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million the company devices are deployed across 170+ countries.

About the Role

We are looking for an experienced, highly proactive Executive Assistant to partner closely with our LATAM Country Manager and help drive the operating rhythm of our growing Latin America business.

This is a highly visible role that sits at the intersection of executive partnership, business operations, and workplace leadership . This person will serve as a trusted partner and extension of the LATAM Country Manager — anticipating needs, helping prioritize where the leader spends their time, driving follow-through across teams, and independently solving operational challenges as the organization scales.

In addition to high-level executive support, this person will own key operational initiatives across Mexico and help establish scalable processes for the company’s broader LATAM footprint. We are looking for someone with strong judgment and discretion who understands the business context behind requests, is comfortable operating through ambiguity, and can move seamlessly between strategic priorities and hands‑on execution.

This role reports directly to the LATAM Country Manager and is based full-time in our Mexico City office, with periodic travel to other LATAM locations as the region expands.

What You’ll Do

• Serve as a trusted partner to the LATAM Country Manager, managing priorities, calendar, information flow, travel, expenses, and follow-through.

• Anticipate needs, navigate ambiguity, and independently resolve complex operational challenges with sound judgment and discretion.

• Drive the LATAM leadership team’s operating rhythm, including meetings, materials, action items, and cross‑functional execution.

• Partner across functions to advance business priorities, lead special projects, and improve processes and operational efficiency.

• Represent the Country Manager with internal and external stakeholders, handling sensitive information with a high degree of professionalism and discretion.

• Own the Mexico City office experience and day‑to‑day operations in partnership with Global Workplace, including facilities, vendors, supplies, events, and employee programs.

• Manage local vendor relationships, contracts, and operational needs, partnering with Finance, Procurement, Workplace, and other teams as needed.

• Own regional shipping, receiving, inventory, hardware logistics, and POC support, including DHL and other logistics providers.

• Support LATAM office openings, expansions, and evolving regional operations, providing coordination and guidance across locations.

• Build scalable processes that improve consistency, visibility, and execution across LATAM operations.

What You Bring

• 4–7+ years of experience in executive support, business operations, workplace management, or a combination, ideally in a high‑growth environment.

• Proven ability to serve as a trusted executive partner, anticipate needs, manage competing priorities, and operate independently with strong judgment.

• Strong business acumen, project management, communication, and cross‑functional relationship‑building skills.

• Ability to influence with limited oversight, solve problems in ambiguity, and balance attention to detail with a broader business perspective.

• Exceptional maturity, discretion, composure, and organizational skills.

• Experience with office/workplace operations, vendors, events, logistics, or regional operations strongly preferred.

• Sales/GTM support experience strongly preferred.

• Bachelor’s degree preferred.

• Fluency in Spanish and English.

• Comfortable working onsite Monday–Friday in Mexico City and traveling periodically within LATAM (including Colombia, Brazil, and Argentina).

Mexico Employee Benefits

the company is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well‑being needs

• Paid parental leave policy & fertility benefits

• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time

• Professional development stipend

• Wellness/fitness benefits

• Healthy lunches provided daily

• Commuter benefits

the company Is An Equal Opportunity Employer

As an equal opportunity employer, the company is committed to providing employment opportunities to all individuals. All applicants for positions at the company will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

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