Support Analyst for personal assigned devices

Objectives

Install and support personal-use hardware and software infrastructure, as well as assist in the administration of voice and data communication networks, in accordance with DVCMex and corporate policies and procedures, to ensure access to information systems and IT tools that support DVCMex operations.

Responsibilities

• Install and configure computer and communication devices for individual assignment, enabling access to the information systems and IT tools available at DVCMex.
• Provide end‑user support by resolving issues related to assigned computer and communication devices, ensuring that company operations are not compromised due to the unavailability of these work tools.
• Support DTNA and Daimler AG IT teams by installing computer and communication devices to enable the delivery of corporate IT solutions.
• Acquire computer devices and services from external vendors, enabling the updating and installation of infrastructure for access to information systems.

Qualifications

• Proficiency with Microsoft Windows 11 and Microsoft Office 365.
• Experience installing and configuring Cisco switches, LAN and WAN technologies.
• Experience installing and configuring voice and data communication devices, video‑conferencing devices, laser printers, matrix label printers, iPads, Wyse devices, and scanners.
• Strong teamwork, active listening, empathy, and respect.
• English proficiency at B2 level; Spanish proficiency at C1 level.
• Soft skills: application of information technologies, effective communication, planning and organization, influence and negotiation.
• Education: Bachelor’s degree in IT or a related field.

EEO Statement

Daimler Truck is an equal opportunity employer. We do not discriminate on the basis of ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, sexual orientation, gender identity or gender expression, marital status, university or appearance. All qualified applicants are considered for employment without regard to any protected characteristic.