Hospitality Manager

Role Description The Hospitality Manager role at Hey Alfred Hospitality is a full-time, on-site position based in the Guadalajara, Mexico Metropolitan Area. The Hospitality Manager oversees day-to-day operations, ensuring exceptional guest experiences across all service areas. Responsibilities include supervising front-of-house staff, managing reservations and event logistics, and maintaining high standards of cleanliness, safety, and service quality. This role also involves monitoring performance metrics, handling guest feedback and escalations, optimizing workflows to improve efficiency, and collaborating with leadership on service initiatives and promotional activities. The Hospitality Manager is expected to lead by example, support team training and development, and uphold company policies and brand standards consistently.

Qualifications

• Candidates should possess strong Communication skills to interact effectively with guests, team members, and stakeholders.
• Candidates should possess advanced Customer Service and Hospitality skills to ensure outstanding guest experiences and service consistency.
• Candidates should possess Training and team development skills to onboard staff, provide ongoing coaching, and support performance improvement.
• Candidates should have proven experience in hospitality management or a related leadership role, preferably in hotels, restaurants, or serviced residences.
• Candidates should demonstrate strong organizational and problem-solving abilities, with attention to detail and the capacity to manage multiple priorities.
• Candidates should be comfortable working on-site with flexible schedules, including evenings, weekends, and holidays as required.
• Candidates should ideally hold a relevant diploma or degree in Hospitality Management or a related field, and have proficiency in both Spanish and English.