Jr. Part Solutions Manager (Santiago de Querétaro)

Jr. Part Solutions Manager

What you’ll do

Strategy development, execution, and management of assigned territory to achieve Vehicle Group North America Aftermarket business objectives. More specifically, the Parts Solutions Manager’s (PSM) role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales; responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM’S and independent service garages.

Job Responsibilities

• A. Develop and implement business plans to support territory, region, and division objectives.
• B. Establish the following internal reports on customer activities:
  • Reports for wins & losses, target product metrics, sales probabilities, barriers to sales effort, accounts at risk, etc.
  • Utilize customer contact report (CCRs) to communicate desired product enhancements, current product performance issues, competitive activity, market trends, etc.
• C. Assess customer requirements and identify unique needs at targeted accounts.
• D. Develop, implement, manage territory product support strategies for new and existing aftermarket products. Maintain customer and expanded channel customer (such as IAM) relationships to encourage more business with Eaton Vehicle Group.
• E. Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.
• F. Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to provide the best value to customers.
• G. Manage the market introduction of new products to ensure quick adoption and achievement of sales objectives.
• H. Gather business intelligence from customers and provide voice of the customer (VOC) feedback to the organization.
• I. Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Aftermarket products and support the Eaton Business System (EBS) process.
• J. Provide product, service, and warranty training to customers.
• K. Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and industry events.

Qualifications

• Education level required: Bachelor’s Degree in Mechanical, Industrial Engineering, or Electrical from an accredited institution.
• Master’s Degree in Business Administration or related field preferred.
• Years and area of experience required: Minimum of 5 years’ experience working for a commercial manufacturing or truck distribution company or educational training specific to the automotive or truck commercial vehicle aftermarket industry.
• Technical knowledge: Specialized knowledge of business aspects of the trucking industry; experience negotiating, delivering training, and developing business plans.

Skills

• Must work effectively while traveling up to 75% of the time.
• Working extended hours, including weekends, will be required as needed.
• Communication skills – verbal, written, interpersonal and presentation skills.
• Computer skills – Word, Excel, PowerPoint, Outlook.
• Ability to influence others both internally and externally.
• Relevant market information and business acumen.
• Time management skills; respond with a sense of urgency to customer requirements.
• Aptitude to develop working knowledge of assigned product portfolio – Clutch, Transmission, Mobile Power as part of a major commercial vehicle system.
• Ability to manage customers in multiple channel segments (dealer, fleet, transmission rebuilders, warehouse distributors) in each territory.
• Ability to lift up to 75 pounds and maneuver around a class 6, 7, or 8 truck.
• Ability to work remotely and be self‑motivated and goal‑oriented.
• Ability to work on a remote team.
• Consistently acts in an ethical, open, honest, trustworthy, and truthful manner.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.