Customer Service Representative Jr (San Juan del Río)

Descripción de la empresa

Avery Dennison RBIS is a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison provides intelligent , creative and sustainable solutions that elevated brands and accelerate performance throughtout the integral retail supply chain. We wlwvate brands throught graphics ticket, tags and labels, embellisments and packing solutions that enhance consumer appeal. We accelerate performance througth RFID enable inventory and loss prevention solutions, price management, global compliance, and brand security solutions.

Descripción del empleo

For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team as

Customer Service Representative

What we can offer you! Your Role:

• Manages accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Process client invoices and maintain effective relationships with clients, carriers, customs etc.
• Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments.
• Compile and review require customs documentation.
• Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment.
• Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work and problem solving.
• Coordinate carrier release by submitting required documents and freight payments.
• Do proactive selling and other commercial activities.
• Manage a large workload of accounts, Perform sometimes as order entry.
• Handle different systems.
• Other related duties as assigned.

Requisitos

• High School Diploma or equivalent required. Bachelor's degree a plus.
• 0-2 years Customer Service or related experience a plus.
• Good written, verbal and telephone communication skills.
• Good data entry and organizational skills. Detailed oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
• English, Intermediate level.

Información adicional

We offer:

• Attractive salary package
• Workplace & work hours flexibility
• Structured learning and development / Mentoring program
• International environment
• A growing team with good spirit!