Sr. Customer Service Representative

At Gentherm, we say, “ It’s about the person .” We’re with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything we do.

As the global market leader of innovative thermal management and pneumatic comfort technologies for the automotive industry we embrace the opportunity to create and deliver extraordinary solutions that make meaningful differences in everyday life. We do this by improving health, wellness, comfort and energy efficiency.

We embrace an entrepreneurial spirit and combine that with our global leadership to deliver results. Working at Gentherm provides you the opportunity to not only shape the future of the automotive and medical industries, but also influence your career throughout the company. You will be engaged, challenged and inspired by our team to deliver leading thermal technologies that positively impact lives around the world.

SENIOR CUSTOMER SERVICE REPRESENTATIVE

IMPACT and OPPORTUNITY

Provides customer service support to the organization by assuring accurate data is received from customers and deliveries are process in efficient manner. Manage customer relationship.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Core Functions- Assure weekly releases for assigned customers are transmitted successfully into SAP whether received via EDI, Sales Orders, intercompany forecast updates. Cums are reconciled in a weekly basis and evidence is kept for further clarification with customers. Monitor EMFOR\EMORD\JITS daily to assure red lights are worked through and releases are transmitted successfully into SAP avoiding disruptions in procurement of raw materials and customer deliveries. Issue outbound deliveries on a timely manner ensuring shipping method, and any special requirements are included. Address customer specific requirements \ discrepancies \ claims as needed. Maintain SAP parameters to match customer required dates and transit time.
• Demand Analysis- Maintain a minimum of 6 months rolling forecast in SAP or sufficient forecast to protect longest component lead time. If forecast of 6 months is not provided by customer, then the Customer Service is responsible to notify the Supply Chain Planning team as manual demand must be loaded in SAP.
• Customer excellence – Be the voice of the customer in monthly SIOPs and production meetings. Monitor weekly delivery performance and develop a plan to improve if necessary by applying 8D, PDCA, 5Y knowledge.
• Excess and Obsolescence – Keep records of slow moving and obsolescence risks. Inform the organization in advance of dollar impact.
• Cost management – Keep records of recoverable cost from customers due to overtime, raw material expedites, or outbound premium freight and report to Finance.

MINIMUM QUALIFICATIONS

• 5+ years of progressive experience in similar roles.
• Proficiency in MS Office.
• Extensive knowledge and experience with ERP, MRP, MPS systems. Expert in ERP systems.
• Experience in automotive industry
• Experience in planning and customer functions in ERP system.
• SAP experience desired
• English Advanced

Gentherm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, sexual orientation, gender identity, disability or protected veteran status.