Customer Service Specialist (San Bernardino)

Customer Service Specialist

Expected Hourly Pay Rate: $20.00

Essential Job Duties

• Extend a warm greeting to all Agency visitors and verify family’s enrollment by checking NOHO system. Announce their arrival to the appropriate department(s). 30%
• Organize, open and sort mail and/or documents received by parents/providers coming into the CSC. Accurately and efficiently data enter all documents received into the CSC Database log, date stamp all documents and forward to appropriate department(s). 20%

Job Specifications

• Minimum high school diploma /GED and one year of customer service experience.
• Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with participating families.
• Demonstrated proficiency and experience with Windows-based programs and data entry. Data entry skills (typing 35wpm with a maximum of 5% error ratio). MS Word and Excel experience preferred.

Benefits

• Competitive compensation package.
• Robust benefit offerings - Medical, Dental, Vision, and Voluntary Life Insurance.
• Basic Life Insurance and Long Term Disability paid for by CCRC.
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting.
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break.
• Opportunities for learning and professional development, including education reimbursement.
• Employee Assistance and Wellness Programs.