Business Enablement Manager

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under‑served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on‑ramp for new customers to enter the credit system. Through PayJoy’s point‑of‑sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro‑entrepreneurs, and acts as insurance for tough times. Through our cutting‑edge machine learning, data science, and anti‑fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Business Enablement Manager is the engine behind PayJoy Mexico’s partnership growth. While our hunters open doors, this role ensures every partnership actually delivers: driving activation, growing same‑store originations, deepening wallet share, and turning new accounts into PayJoy’s top‑performing channels. You’ll own the post‑launch relationship with retail and telecom partners, build the reporting and analytics infrastructure to track deal health, and relentlessly remove friction between partners and internal teams. This is a high‑visibility, high‑hustle role for someone who gets energy from making numbers move.

Key responsibilities

• Own the post‑launch growth playbook for active partnerships: track activation rates, same‑store sales growth, clerk adoption, and origination velocity—and build action plans when numbers stall.
• Build and maintain the BD reporting infrastructure: weekly pipeline dashboards, partner scorecards, origination trackers, and deal‑stage analytics that give leadership real‑time visibility into Mexico’s partnership engine.
• Be the day‑to‑day operational point of contact for partners: coordinate store‑level rollouts, resolve escalations, manage training schedules, and ensure partners feel supported from pilot through full national deployment.
• Identify and execute expansion opportunities within existing accounts: new store formats, additional product lines (Credit Line, two‑wheeler financing), geographic expansion within the partner’s footprint, and co‑marketing initiatives.
• Run cross‑functional coordination for active deals: chase down deliverables from Product, Marketing, Operations, and Credit Risk to keep launch timelines on track and partners happy.
• Prepare data‑driven materials for partner QBRs, internal leadership reviews, and deal retrospectives—surfacing what’s working, what’s not, and concrete next steps to accelerate growth.
• Support the BD team on active pipeline deals: prepare pitch decks, financial summaries, competitive analyses, and partner‑facing proposals that help closers win faster.
• Monitor competitive landscape and partner satisfaction signals: track what competitors are offering at our target retailers, flag risks early, and propose retention and growth strategies.
• Report to the Senior Business Development Manager and Head of Revenue Growth Mexico, progressively taking on more partner‑facing autonomy as you demonstrate results and earn trust with key accounts.

Qualifications

• 3–5 years of experience in Business Development, Account Management, Trade Marketing, or Commercial Operations within retail, telecom, or fintech—with hands‑on experience managing partner relationships and driving growth metrics.
• Bachelor’s degree in Engineering, Business, Finance, Economics, or Industrial Engineering
  • Preference for ITAM, Ibero, Tec, or Unam
• Companies to watch for (a plus)
  • Retail / Channel: Coppel, Elektra, Waldo’s, Casa Ley, Soriana, OXXO, Liverpool, First Cash
  • Fintech / Lending: Stori, Nu, Aplazo, Kueski, Creditas, Konfio, Clip
  • Tech / Telecom: Telcel, AT&T Mexico, Samsung, Xiaomi, Uber, Rappi, Mercado Libre
• Gatherer DNA: you get fired up by growing existing accounts, not just landing new ones—you obsess over same‑store growth, activation rates, and turning a good partnership into a great one.
• Excel‑native and data‑hungry: comfortable building dashboards, pipeline trackers, and partner scorecards you think in metrics and speak in insights.
• Strong communication skills in Spanish and English: can hold your own in partner meetings, write crisp status updates, and present to leadership without hand‑holding.
• Operational hustle: you thrive in fast‑paced, ambiguous environments and know how to chase down cross‑functional deliverables without waiting to be told.
• Familiarity with Mexico’s retail or telecom landscape is a strong plus; existing relationships at major chains or carriers will accelerate your impact from day one.

Benefits

• 100% Company‑funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus.
• 20 days paid Vacation.
• 50% Vacation premium.
• 13% Saving funds.
• $2,000 MXN monthly grocery coupons.
• $2,000 USD annual Co‑working Travel perk.
• $2,000 USD annual Professional Development perk.

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.