Customer Happiness Specialist (Puebla, Mexico - Remote Role Possible)

Customer Happiness Specialist (Puebla, Mexico - Remote Role Possible)

Discover. Savor. Connect. Welcome to the chef's table.

Discover and book unforgettable culinary experiences: hands‑on cooking classes, private‑chef meals, guided food tours, wine tastings and team‑building events in 400+ cities worldwide. With just a few clicks you can line up the perfect occasion, from a date‑night sushi lesson or anniversary chef’s‑table dinner, to an interactive dinner party with friends, a corporate pasta‑making challenge, or a flavorful food tour. Wherever you are, we turn moments into delicious memories – effortlessly.

In addition to providing customers access to world‑class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

About the Role:

The Customer Happiness Specialist plays a key role in supporting Cozymeal’s growth by engaging prospective clients while also delivering a high‑quality support experience throughout the customer journey. In this role, you will connect with inbound leads, understand customer needs, recommend relevant culinary experiences, and guide guests through the booking process while also assisting with customer inquiries, issue resolution and post‑booking support.

Responsibilities

• Engage and convert inbound and outbound leads via phone, email and messaging, guiding clients from initial inquiry through booking
• Conduct discovery and provide tailored recommendations by understanding client needs, preferences and event goals
• Drive bookings and revenue by assisting customers through the purchase process and removing friction in real time
• Deliver high‑quality customer support by responding to inquiries, resolving issues and ensuring a seamless pre‑ and post‑booking experience
• Own customer communication end‑to‑end including follow‑ups, confirmations and proactive updates
• Coordinate with chefs and venue partners to confirm availability, secure event details and support successful execution of bookings
• Support partner (chef/venue) inquiries related to the platform, bookings and operational needs
• Maintain accurate CRM records including lead status, customer interactions and booking details
• Collaborate cross‑functionally with various team members to ensure smooth handoffs and consistent service
• Identify opportunities to improve conversion and experience quality, sharing insights and feedback with internal teams

Requirements

• 3+ years of experience in inside sales, customer support, or a hybrid sales/service role, with comfort handling phone‑based interactions
• Goal‑oriented and motivated by performance metrics, with the ability to balance conversion targets and customer experience
• Excellent verbal and written communication skills, with the ability to build rapport and guide customers confidently
• Strong time management and ability to work independently in a remote/home office environment
• Highly organized, detail‑oriented and coachable, with the ability to manage multiple conversations, bookings and follow‑ups simultaneously
• Experience with CRM and support tools (e.g., Zendesk, Salesforce or similar)
• Proficient in Google Workspace and Excel, with the ability to navigate and update systems efficiently
• Experience in culinary, hospitality, events, travel or marketplace environments
• Experience as an event manager, travel agent or reservations manager a plus but not required

What We Offer

• A fixed base rate plus high earning potential through commissions
• The freedom to work remotely from anywhere in the world
• Unlimited opportunities to grow your role as you deliver results
• The chance to collaborate with and learn from industry leaders
• A positive, driven team culture where your achievements are recognized and rewarded

Location: Puebla, Mexico or anywhere in the world. This is a fully remote role and qualified candidates worldwide may apply.

If this sounds like you, then Cozymeal just might be the right place for you! Welcome home!