Mexico Lead For International Payments (Azcapotzalco) (Xico)

Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Mexico Lead for International Payments

The Production Engineering organisation is responsible for the management of all payments systems, including high value, low value, real-time and emerging payments by ensuring continuous service to both internal and external customers globally.

The role purpose is to create and manage a World Class Technology Operations Team That Is Integral, Modernised, Service Orientated, and Engineering Driven. We are One General Team that Solves Problems Through Technical Excellence, providing Exemplary Service for Our Customers.

Main Activities

• Lead the L1/L2 Production Engineering teams in Mexico aligned to International Payments.
• Be accountable for the production availability and stability of critical payment platforms.
• Lead by example with a high technical competency.
• Provide Thought Leadership to drive a transformation vision to reality, and get the organisation closer to a Site Reliability Engineering type model that is Global, Modern, Service-Orientated, and Engineering Driven.
• Act as a change agent to drive cultural and mind-set shifts in resistant teams and individuals.
• Drive improvements to our Monitoring & Alerting, Incident Management, Capacity Management.
• Drive the reduction of Toil and increase Automation.
• Be measured against key performance metrics for their teams.
• Maintain partnerships with key stakeholders, including, but not limited to Risk, Change Delivery, Supplied Management, IT to support service and product development initiatives.
• Maintain strong influence over partners to ensure continued stability across the critical payment's infrastructure.
• Influence and drive improvement of the software development practice across the CTB teams that build features for production.

Requirements

• Ability to independently manage relationships with business stakeholders, including irate stakeholders in times of trouble.
• Ability to organise and manage in a crisis.
• Typically educated to Engineering or master's degree level.
• Minimum hands‑on technical experience of 15 years and above.
• Technically certified in CLOUD or IBM or Microsoft or Java technologies.
• Extensive experience in a Technical Lead/Architect role within an IT or related field, including experience of managing a global complex project encompassing varied technologies.
• Ability to build strong relationships and communicate with a wide spectrum of stakeholders.
• Excellent knowledge of the project lifecycle and group strategy.
• Understanding of business finance and experience of effective management of budgets and expenditure.
• Experience with a meaningful subset of the sysadmin (linux, solaris, windows), db admin (oracle, Sybase, postgres), network admin, data centre admin.
• Proven ability to influence developers including at very senior levels.
• Ability to quickly learn and understand complex environments.

Benefits

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well‑being, balance and care.

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