Site Engagement Study Manager

Site Engagement Study Manager

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Mexico - Homebased

As a Study Manager at ICON, you will lead the day-to-day operational management of clinical studies, ensuring delivery to agreed timelines, quality standards, and budget in collaboration with cross-functional teams and sponsors.

What You Will Do:

Your focus will be on coordinating clinical trial management delivery, resolving issues, and developing team capability.

• Managing the planning, execution, and close-out of assigned clinical studies in line with protocols, ICH-GCP, and applicable regulations.
• Leading cross-functional study teams, coordinating activities across start-up, enrolment, monitoring, and data cleaning.
• Serving as the primary operational point of contact for sponsors at study level, providing regular status updates and managing expectations.
• Developing and maintaining study timelines, risk registers, and action plans to ensure proactive issue management.
• Monitoring key performance metrics and implementing corrective and preventive actions as needed.
• Ensuring study documentation is complete, accurate, and inspection-ready throughout the study lifecycle.
• Develop, maintain, and actively manage site engagement plans, including country/site-level strategies, engagement cadence, and escalation triggers.
• Proactively track and drive completion of all required actions across CTLs, SELs, and cross-functional teams, ensuring accountability and timely execution.
• Ensure alignment and effective collaboration across Clinical Operations, Project Management, and Patient Recruitment functions .

Your Profile:

You will have solid clinical trial management experience, with the ability to manage competing priorities and develop your team.

• Bachelor's degree in a relevant discipline
• Strong experience in clinical study management or project management within CRO, pharma, or biotech.
• Good understanding of clinical trial operations, GCP, and regulatory requirements.
• Proven ability to coordinate cross-functional teams and manage multiple stakeholders.
• Excellent communication, organizational, and problem-solving skills.
• 2 – 5 years in clinical trial operations, with direct exposure to site engagement, CTL, CRA, site operations or p atient recruitment functions.
• Demonstrated experience working on global, multi-country trials .
• Proven ability to operate within matrix environments across Clinical, PM, and sponsor teams.
• Prior experience contributing to or supporting customer-facing deliverables or governance meetings.
• English Advanced

#LI-DG1

#LI-Remote

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply