Network Operations SD WAN Expert

At ENGIE Mexico , we deeply value the talent that is already part of our community.

Our identity as Transition Makers and our vision Say Hello to Tomorrow guide the way we evolve. This opportunity will allow you to contribute to the development of key initiatives for the future of energy. If you are looking for a new challenge, we invite you to take the next step.

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are.

If you are looking for a new challenge, this is your opportunity to take the next step: Join us and be part of the adventure of the century!

Mission of the role:

Define and support network and security services and infrastructures, whether they are in data centers, the cloud, or remote sites (examples: ‘Highway to Cloud’ interconnection infrastructures in AWS/Azure, Cloud Proxy and VPN services with ‘Zscaler,’ Software-Defined WAN, LAN, and Wi‑Fi services, etc.). The NAC (Network And Connectivity) Expertise team, consisting of over 30 professionals, is responsible for the define, design, built and L3 support of all Network and Security solutions. Within the NAC Expertise team, SDWAN experts are mainly responsible for the define, design, built and L3 support of SDWAN solutions (Cisco, Meraki, Fortinet) for IT and OT.

Your impact:

As Network Operations SD WAN Expert you will directly contribute to the objectives of the area by participating in key activities such as:

• Analyze business needs, challenge requests, and translate them into technical requirements
• Contribute to the design and definition of solutions, tests, and prototypes.
• Participate in qualification and acceptance testing.
• Engage in a process of industrialization, rationalization, and urbanization of technical solutions.
• Write design and operating procedures & schemas.
• Produce documentation to meet production criteria (Go / No Go).
• Automate deployments, including the construction/evolution of technical foundations.
• Manage configurations and integrate them into operational management tools.
• Manage incidents and problems (Level 3)
• Diagnose and resolve incidents.
• Manage the relationship with suppliers in case of an incident, in coordination with the NOC
• Generally, provide Level 3 support to maintain operational conditions.
• Manage major changes
• Define and write a detailed intervention plan (DIP) ensuring compliance with change management and production processes.
• Support CAB (Change Advisory Board) preparation and manage changes for successful production deployment.
• Document / Recommend / Advise
• Document knowledge related to the area of specialization and validate technical deliverables.
• Provide technical expertise support during the specification phases.
• Conduct technical audits and implement control measures on projects and production deployments.
• Communicate, explain, decline, and contribute to the evolution of current technical standards, methods, and best practices.
• Make methodological and/or technological choices.
• Validate or amend design choices, contribute to technical arbitrations to optimize solutions in terms of cost, performance, and security.
• Contribute to the drafting of HLD and LLD in collaboration with Architects.
• Participate in the development of services and commercial proposals.
• Apply technological watch
• Conduct foresight studies, general interest studies, and prototypes.
• Propose improvements to enhance the performance of solutions and services.
• Recommend the most suitable techniques or technologies based on constraints and objectives.

Requirements:

• Education : Network Engineer or related Bachelor degree + 4/5 years specialization (Master's degree or equivalent)
• Experience : 3 - 5 years of experience as a technical expert or architect with a background in project management and IT infrastructure service management + SD‑WAN solutions implementation and management, administration, optimization and support of network infrastructures.
• Certifications : CCNA or Network+ certification.
• Main Technologies : Fortinet Firewalls and Fortinet SDWAN, Cisco/Viptela SDWAN, AWS and AZURE Cloud Services, Zscaler
• Main Technical Skills : Architecture of networks and security infrastructure in remote site, Datacenters and the Cloud, LAN/MAN/WAN, TCP/IP, Ethernet, Spanning Tree, Multi-chassis Etherchannels, DNS, DHCP, IPAM, QoS, Routing protocols (BGP, OSPF) & MPLS (LDP, MP‑BGP, L2VPN, L3VPN), GRE tunnels, IPSEC, VPN SSL, Firewalls and IPS, Load‑balancers, Proxy, XML filtering, troubleshooting, ITIL (Service Transition; Service Operations), Monitoring tools.
• Languages : Advanced English level, French is a plus.

Our commitment to Diversity and Inclusion:

We want everyone at ENGIE to feel free to give their best. We value diversity and offer equal opportunities based on your skills, experience, and potential. Everyone is welcome here, regardless of race, disability, religion, gender, sexual orientation, ethnicity, creed, age, or marital status.

Business Unit: GBS

Division: GBS BS - IT

Legal Entity: ENGIE GBS LATAM, S.A. DE C.V.

Professional Experience: Skilled ( >3 experience <15 years)

Education Level: Bachelor's Degree

Company Name: ENGIE Mexico

Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.