Software Development Manager, Devices Sales & Customer Experience (DCSX)

Software Development Manager, Devices Sales & Customer Experience (DCSX)

We are seeking a dynamic and experienced Engineering Manager to drive our Ads/Merchandising tech in Mexico City. The successful candidate will play a critical role in building and managing a team of engineers and delivering on our programs. In this pivotal role, you will leverage your extensive experience in building high‑performing teams and launching scalable and resilient systems in a dynamic, fast‑paced environment.

Key Responsibilities

• Foster and maintain a strong team culture that aligns with our global values and practices. Build and nurture a high‑performing organization through effective hiring, retention, performance management, mentoring, and skills development. Provide mentorship, career growth opportunities, and ensure the professional development of your team members.
• Lead the execution and completion of all key projects, ensuring high standards of quality and timeliness. Drive the architecture, design, implementation, and operational support of critical tools and services that align with our mission. Evaluate complex business and technical requirements, communicating inherent risks and solutions to both technical and non‑technical stakeholders.
• Create an inclusive and collaborative work environment that promotes employee care, innovation, and growth.
• Serve as the primary point of contact for project deliverables, managing expectations, priorities, and collaboration among teams. Establish high standards for processes and execution in all projects to ensure quality and efficiency.

Qualifications

• Proven experience in building, leading, and growing engineering teams.
• Strong understanding of team dynamics and the ability to nurture a culture of success.
• Excellent communication and leadership skills.
• Experience in managing large‑scale technical projects from concept to delivery.

About Us

The Device Sales and Customer Experience (DSCX) organization plays a pivotal role in driving the success of Devices and Services, including Amazon Echo & Alexa products, Fire Tablets, Kindle e‑readers, Fire TV products, and more. At the core of our responsibilities is the onsite shopping experience, where the team owns the worldwide technology powering the detailed product pages. We also manage warranties and trade‑in/pre‑owned businesses, ensuring a seamless customer journey. The focus is on driving incremental sales through personalization, multivariate testing, bundles, upsells for devices and accessories, and installment options to maximize revenue opportunities and cater to diverse customer preferences. Beyond the onsite experience, we create a best‑in‑class online subscription experience for subscription‑based services, develop an engaging and user‑friendly interface to enhance customer satisfaction and loyalty, streamline operations through marketing automation, and own data services for regulatory compliance and comprehensive cross‑product, cross‑channel analytics.

About the team

We are a global organization dedicated to developing platforms and programs that elevate device sales and customer engagement across e‑commerce channels. As the technical arm of the Devices Online Sales and Marketing group, our mission is to build systems that help customers discover, choose, purchase, and use Amazon Devices. Our multidisciplinary team of designers, researchers, product, and tech collaborates to envision, create, and implement cutting‑edge solutions from concept to delivery.

Basic Qualifications

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi‑tier web services experience
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering with product or program management teams

Preferred Qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
• Experience in recruiting, hiring, mentoring/coaching, and managing teams of software engineers to improve their skills and make them more effective, product software engineers

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.