Case Manager Supervisor

As the Lead Case Manager, you will serve as the bridge between frontline case managers and firm leadership, ensuring that case management teams consistently meet performance, compliance, and client service standards. You will drive accountability, identify operational improvements, mentor team members, and help scale our case management operation.

This is a full-time remote position working Eastern Time business hours (8:30 AM to 5:00 PM EST).

Key Responsibilities

• Lead, mentor, and develop multiple case management teams to ensure high levels of performance and accountability.
• Provide onboarding, training, coaching, and ongoing development for new and existing Case Managers.
• Conduct routine audits and case reviews to ensure accuracy, compliance, and adherence to firm procedures.
• Review performance reports, scorecards, KPIs, and operational metrics to identify trends and improvement opportunities.
• Hold team members accountable to productivity and quality standards.
• Coordinate staffing assignments, workload distribution, and resource allocation to maintain operational efficiency.
• Identify workflow bottlenecks and recommend process improvements to increase productivity and case progression.
• Manage and maintain shared operational resources and legal databases.
• Escalate risks, case issues, and operational concerns proactively to firm leadership.
• Support strategic initiatives and special projects related to pre-litigation operations.

Required Qualifications

✅ Proven experience leading and managing legal teams of at least 20+ employees.

✅ Previous experience working in U.S.-based law firms, preferably handling Personal Injury matters.

Additional Qualifications

• Minimum of 3 years of Personal Injury Case Management experience .
• Strong understanding of pre-litigation processes and case lifecycle management.
• Experience coaching, training, mentoring, or supervising legal staff.
• Ability to analyze KPIs, scorecards, and operational performance metrics.
• Exceptional organizational, communication, and leadership skills.
• Experience with Salesforce and/or Litify strongly preferred.
• Ability to thrive in a fast-paced, results-driven environment.

What We Offer

• 100% Remote Work Environment
• Opportunity to lead high-performing legal teams
• Career growth within a rapidly expanding organization
• Collaborative and performance-oriented culture
• Direct impact on operational excellence and client outcomes

Why Join Us?

We believe in ownership, accountability, and continuous improvement. Our team is committed to delivering exceptional results for clients while creating opportunities for professional growth and leadership development. If you have successfully led large legal teams within U.S. law firms and are ready to make a meaningful impact, we'd love to hear from you.

Apply today and help shape the future of our Personal Injury operations.