Accounts Receivable and Collections Specialist

Position Summary

Finance Operations I (Collector I) is responsible for supporting Accounts Receivable and collections activities by managing customer accounts, reducing delinquent balances, and ensuring timely payment of outstanding invoices. This role serves as a key liaison between customers, sales, billing, and finance teams to resolve payment issues while maintaining positive customer relationships. Collector I performs account analysis, follows established collection procedures, and supports the organization's cash flow objectives.

Key Responsibilities

• Manage a portfolio of customer accounts and monitor aging balances.
• Contact customers via phone, email, and other communication methods regarding past-due invoices.
• Research, identify, and resolve payment disputes, billing discrepancies, and account issues.
• Document all collection activities and customer interactions within the appropriate systems.
• Collaborate with billing, sales, customer service, and operations teams to expedite payment resolution.
• Review account aging reports and prioritize collection efforts based on risk and delinquency status.
• Negotiate payment arrangements within company guidelines.
• Process and apply customer payments as required.
• Maintain accurate customer account records and support documentation.
• Escalate unresolved issues or high-risk accounts to management when necessary.
• Support month-end closing activities related to Accounts Receivable.
• Ensure compliance with company policies, financial controls, and applicable regulatory requirements.
• Meet established collection, aging, and cash application performance targets.

Required Qualifications

• Associate's or bachelor’s degree in Finance, Accounting, Business Administration, or related field preferred.
• 1–2 years of experience in collections, accounts receivable, customer service, or finance operations.
• Basic understanding of Accounts Receivable and collection processes.
• Strong verbal and written communication skills.
• Ability to build professional customer relationships while effectively managing delinquent accounts.
• Proficiency with Microsoft Office, particularly Excel.
• Strong analytical and problem-solving skills.
• Excellent organization, attention to detail, and time-management abilities.
• Ability to work independently and within a team environment.
• Customer-focused mindset with strong professionalism.

Preferred Qualifications

• Experience with ERP, billing, or collections systems.
• Exposure to financial reporting and account reconciliation processes.
• Knowledge of commercial collections and dispute management.
• Experience supporting large enterprise customers.
• Intermediate Excel skills, including Pivot Tables and VLOOKUPs.

We offer

• Base salary between 25.000 & 26,000 mxn pesos per month
• Major Medical Expense Plan
• Life insurance
• Saving fund: 10% of your base salary
• Christmas bonus averaging 30 days' pay for every year
• Grocery & Restaurant vouchers

*If you are interested, please send your resume in English