Group Leader It Systems (Ramos Arizpe)

What we offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry‑leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Powertrain, and we do it by creating world‑class powertrain systems. We are a premier supplier for the general automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.

Job Responsibilities

Propósito del Rol

• Dirigir los equipos de soporte a aplicaciones en las líneas de producción, Helpdesk e infraestructura con el fin de asegurar la operación continua de los sistemas con los cuales operan los diferentes procesos de la división.
• Ser responsable de los servicios brindados por Helpdesk y de los procesos de soporte.
• Responsable de KMI’s del área de IT.
• Punto de escalación para todas las áreas de IT.
• Responsable de planear la estrategia y procesos de soporte.
• Colabora con áreas de soporte diferentes para mejorar entrega de servicio y soporte al cliente integrando el soporte a soluciones de Helpdesk.
• Implementar controles adecuados para administrar y mantener los inventarios de los activos de IT, contratos de mantenimiento de equipo, licencias de software, almacén y compras de IT de la división.