Dark Kitchen Operations Intern

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The Dark Kitchens Strategy & Operations team at DiDi is responsible for driving the growth, efficiency, and overall performance of our dark kitchen ecosystem. We blend data-driven insights with operational expertise to optimize partner performance, enhance customer experience, and unlock new strategic opportunities across the delivery marketplace. Our team works cross-functionally with other teams to design scalable solutions, execute high-impact initiatives, and ensure our dark kitchen partners thrive on the DiDi platform. We operate in a fast-paced, entrepreneurial environment where analytical rigor, creativity, and collaboration come together to shape the future of food delivery.

Role Responsibilities

• Tracking Collect, clean, and analyze operational and marketplace data to uncover performance drivers for dark kitchen partners.
• Build dashboards and recurring reports to monitor key KPIs (sales, order conversion, delivery efficiency, kitchen utilization, partner performance).
• Identify trends, anomalies, and improvement opportunities through quantitative analysis.
• Support the development of operational frameworks that improve kitchen performance, reduce operational friction, and enhance partner satisfaction.
• Conduct root-cause analysis to understand issues affecting partner operations.
• Assist in planning and executing A/B tests, pilot programs, and performance improvement projects.
• Translate insights into actionable recommendations for senior stakeholders.
• Support communication with dark kitchen partners by providing clear insights, documentation, and operational guidance.
• Help prepare presentations and strategic materials for leadership and internal reviews.
• Maintain internal databases, workflow documentation, and operational playbooks.
• Support continuous improvement efforts by identifying gaps in processes and proposing streamlined solutions.

Role Qualifications

• Currently enrolled in a degree in Business, Economics, Engineering, Data Science, Statistics, or a related field.
• Strong analytical and quantitative problem-solving skills.
• Experience with data tools such as Excel/Sheets (advanced functions), SQL, or data platforms
• Ability to translate data into clear insights and actionable recommendations.
• Strong communication skills—both written and verbal.
• High attention to detail and comfort working with large datasets.
• Familiarity with Python or other analytical programming languages.
• Knowledge of marketplace dynamics (supply/demand balancing, pricing, incentives).
• A proactive, ownership-driven mindset.
• Curiosity and eagerness to learn.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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