Program Manager, Operations & Strategic Partnerships

Program Manager, Operations & Strategic Partnerships

Build the Engine Behind a Category-Defining Partnership

At MStar, we're building the next generation of vehicle financing solutions across Latin America.

One of our most strategic initiatives involves launching and scaling a vehicle finance program alongside a leading global technology platform. Success requires far more than building a financial product—it demands seamless coordination across technology, operations, commercial teams, and external partners operating across multiple countries and time zones.

We're looking for a Program Manager, Strategic Partnerships & Integrations to serve as the execution leader behind this flagship partnership and help transform ambitious plans into operational reality.

This is not a strategy-only role. This is a builder role. A role for someone who thrives in complexity, creates structure where none exists, and ensures that what gets planned actually gets delivered.

What You'll Own

Big Tech <> MStar Program Leadership

• Act as the central program manager for one of MStar's most strategic partnerships.
• Coordinate initiatives across MStar, external platform partners, and global technology teams.
• Drive alignment between commercial objectives, operational capabilities, and technical execution.
• Lead governance routines, executive updates, and cross-functional decision-making processes.

Operational Design & Launch Execution

• Design scalable workflows supporting the customer journey from application through funding and servicing.
• Coordinate testing, launch readiness, operational training, and implementation activities.
• Build processes for exception handling, escalations, and operational support.
• Ensure successful execution from pilot launch through large-scale deployment.

Cross-Functional Execution

• Establish operating rhythms across multiple organizations and stakeholders.
• Run meetings that produce decisions, ownership, and accountability.
• Coordinate teams across different countries, cultures, and time zones.
• Create visibility, structure, and momentum across all workstreams.

Integration & Technical Program Management

• Own the end-to-end management of critical API integrations and technical implementation projects.
• Manage project timelines, milestones, dependencies, risks, and execution plans.
• Proactively identify bottlenecks and drive resolution before they impact delivery.

Who You Are

A Proven Program Builder

• You have 5+ years of experience leading complex programs, strategic initiatives, business operations, project management, or technical implementations.
• You know how to take a highly ambiguous objective and transform it into an executable plan.

Strong in Both Business and Technology

• You are comfortable navigating conversations with commercial leaders, product teams, operations stakeholders, and engineers.
• You don't need to code, but you understand technology well enough to manage integrations, challenge assumptions, and drive execution.

Thrives in Fast-Paced Environments

• You've worked in startups, scale-ups, fintechs, marketplaces, mobility companies, or other high-growth organizations where structure was something you built—not something you inherited.

Exceptional Stakeholder Manager

• You can align executives, operators, engineers, and external partners around a common goal while maintaining trust and momentum.

Globally Minded

• You are comfortable working across cultures, functions, and time zones.

English and Spanish fluency are required.

Why This Role Matters

Build Before Scale

• You'll join at a stage where the foundations are still being built. The processes, operating models, and integrations you create will become the blueprint for future growth.

High Visibility & Strategic Exposure

• You'll work directly with senior leadership, strategic partners, and global technology teams on initiatives that materially impact the company's growth trajectory.

Real Ownership

• This is not a coordination role. This is an execution leadership role where success depends on your ability to move multiple organizations toward a common outcome.

Shape the Future of Mobility Finance

• You'll help build products and partnerships that expand access to vehicle ownership and financial opportunities for thousands of drivers across the region.