Pomellato - Store Manager Palacio De Hierro Polanco (Xico)

Pomellato, handcrafted contemporary fine jewellery from Milan. Renowned for its coloured gemstones and its elegant yet unconventional design since ****. Supporting women and equality. Working towards a more eco-conscious future, Pomellato has now achieved 100% responsible gold purchasing. Established in Milan in **** and crafted by the hands of expert goldsmiths, Pomellato stands out for its unique design and colorful gems which through innovative stone cutting and setting techniques have come to define an unmistakable and iconic style. Pomellato is part of Kering, a general luxury group, managing the development of a series of renowned houses in the sectors of fashion, leather goods, jewellery and watches.

Opportunity

We are currently looking for a Boutique Manager for our Palacio de Hierro - Polanco Flagship location, who will drive sales, motivate sales staff, establish and maintain customer service, and is accountable for the operation of the store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, training and supervising staff.

How you will contribute

• Sales:

  Drive the achievement of store's sales and KPI targets established by Senior Management.

  Functions as role model to staff by performing all store functions as necessary, demonstrating professional demeanor and disciplined work habits, as well as promoting positive attitudes toward customers.

  Motivates the team and contributes personally to building client relationships throughout every step, from recruitment to outreach activities.

  Ensures that the exceptional Pomellato client experience is provided throughout every interaction.

  Provides a friendly environment which includes greeting and acknowledging every client, maintaining outstanding standards, solid product knowledge and all other components of customer service.

  Establish personal sales goals for staff and monitor sales performance.

  Build a network of people and clients who have an impact on the local and international market in order to develop client base.

  Minimizes client complaints through effective customer service in accordance with store policy.

  Work with the Retail Manager & Retail Performance Manager in developing and implementing plans to maximize sales and meet or exceed goals and objectives.

• Operations:

  Maintains store standards in accordance with corporate policy.

  Receives and examines deliveries for discrepancies and resolves problems promptly.

  Generates ongoing market intelligence; works with the merchandiser to ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensuring the selling floor is adequately stocked.

  Maintains and stocks inventory, and prices products according to pricing as set forth by the corporate office.

  Reports any theft or suspected theft by clients or employees to the appropriate parties immediately.

  Coordinates employee consignments for approval.

  Oversees employee purchase transactions and is cost conscious.

  Provides sufficient staffing for store needs at all times.

  Offers primary point of contact for the store and is readily available for both corporate and store employees. Also available to handle emergency calls involving any possible alarms at the store.

• Human Resources:

  Ensures compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.

  Trains and develops sales executives in all aspects of the business; directs and monitors training and development for all store personnel.

  Partners with Human Resources department in employees annual performance reviews.

  Instructs store staff regarding job responsibilities on an ongoing basis.

  This includes coordinating shipments, repairs, and supply ordering as well as daily duties in the store.

  Prepares and submits time schedules as prescribed by corporate policy.

  Approves payroll and all time-off requests on a bi-weekly basis.

  Submits commissions to the Finance Department on a monthly basis.

  Maintains a pipeline of qualified talent through networking.

• Marketing:

  Collaborates with the Retail and Marketing team to develop market relevant activities.

  Identifies possible opportunities with community outreach programs and shares with Retail and Marketing Department.

  Performs other related duties as assigned.

Who you are

• Excellent oral and written communication skills.
• 5-8 years retail supervisory experience; luxury a plus.
• Self-Starter with a proactive attitude.
• Team-oriented worker with excellent interpersonal skills for interacting and networking with customers and senior management.
• Ability to work varied schedule, including weekends and holidays.
• Customer relations and customer service professional.

Preferred Skills

• Computer Literacy.