Costumer Service Representative

About ROHA

From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries: US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, and animal feed additives.

We are hiring Customer Service Represenative

Looking candidates from FOOD COLOR/INGREDIENT INDUSTRY ONLY

Candidates must be based in Queretaro

5 days Working

Reporting to Costumer Service Manager Mexico

Essential Duties and Responsibilities

• To be a point of contact for customers’ operational needs within Roha Mexico and coordinate with all internal departments for accurate, timely and complete responses to all customer requests.

• To develop a personal rapport with customer contacts and understand their individual needs.

• Receive and process customer orders as per set procedures.

• Receive and process customer sample requests as per set procedures.

• Receive and process all customer complaints as per set procedures.

• Receive and process all document requests from customers as per set procedures.

• Ensure all requests from customers are fulfilled within set time frame for individual activities as per set procedures.

• Ensure proper filing of all documents and records.

• Keep respective sales reps informed of all customer requests.

• Maintain confidentiality of customer information.

• Assist in customer collections.