Consultant Hr Operations (Xico)

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open.

Our technology and communication innovations power the success of the general air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients.

Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork.

We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations.

Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

About the Role & Team

Provide administrative support to all internal customers by being a point of contact for internal HR Operations standard information on Employee Life Cycle, Governance & Compliance and Strategic activities.

Provide advice and support to internal and external customers based on a thorough understanding of SITA’s processes, procedures, and policies as well as general knowledge of Human Resources.

Participate in People Operations projects and roll out of programs.

Work in partnership with other People teams on People related projects.

What You Will Do

Employee Life Cycle Management

• Maintain accurate and up-to-date human resource files, records, and documentation.
• Ensure the integrity and confidentiality of human resources files and records.
• Perform periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately.
• Assist with planning and execution of special events such as benefits enrollment, organization‑wide meetings, holiday parties and other social events.
• Administer and support activities related to onboarding.
• Deliver induction on the employee’s first day of work and promote all HR tools including Global online induction in partnership with the benefits team.
• Answer frequently asked questions from employees relative to standard policies, benefits, internal hiring processes, etc., and refer more complex questions to appropriate People staff or management.
• Administer standard activities related to employee benefits.
• Respond to any administrative matters concerning benefits from new and current employees in partnership with the benefits team.
• Administer all voluntary offboarding activities.
• Receive and respond to everyday enquiries from internal and external customers, providing timely and effective service.
• Perform other administrative duties as assigned.

Governance and Compliance

• Assist with compliance programs such as Service Canada Employment Equity Reports, Pay Equity, Francization programs, etc.
• Follow company ordering procedures, process purchase orders and invoices for payment, and resolve any cost center queries.
• Monitor changes in legislation that impact local HR policies and escape the details to the GEO HR Manager.

Strategic

• Provide administrative support as required for internal communication, including support for local and corporate news briefings and translations into English, Portuguese, Spanish, and French.
• Support GEOHR with any data requirement requests needed to support business cases such as mergers & acquisitions, transfer of undertakings, outsourcing and large deals.
• Work in partnership with the Reward team and the GEOHR team to provide full cost of employment data.

Qualifications

• 3+ years’ experience of HR administration.
• Bachelor’s degree in human resources or a similar field.
• Excellent verbal and written communication skills in English, Spanish or Portuguese. Knowledge of French is an added advantage.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or the ability to quickly learn a human resource information system (HRIS) and similar computer applications.
• Experience working in a complex, international/multi‑cultural and fast‑moving environment would be an advantage.

What We Offer

We operate in 200 countries and speak 60 different languages and cultures. We are proud of our inclusive environment.

• Flex Week: Work from home up to 2 days per week (depending on your team's needs).
• Flex Day: Make your workday suit your life and plans.
• Flex Location: Take up to 30 days a year to work from any location in the world.
• Employee Well‑Being: We offer an Employee Assistance Program (EAP) for you and your dependents 24/7, 365 days a year, and a personalized platform that supports a range of wellbeing needs.
• Professional Development: Access to world‑class learning platforms such as LinkedIn Learning, Microsoft’s Enterprise Skills Initiative, Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, and Stanford for strategic development.
• Competitive Benefits: Benefits tailored to the local market and employment status.

We are an Equal Opportunity Employer and value a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self‑identify during the application process.