Auto Claims Supervisor / Daños Materiales Autos

About our company

Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.

Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.

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Auto Claims Supervisor

We are seeking an experienced Bilingual Auto Claims Supervisor to lead a team responsible for handling Auto Physical Damage (APD), Total Loss, Vehicle Appraisal, and Salvage-related claims operations. This role is responsible for supervising claims professionals, ensuring compliance with company standards, maintaining high-quality claim-handling practices, driving operational efficiency, and supporting team members' professional development.

Requirements

• 3+ years of experience within the Property & Casualty Insurance Industry.
• Strong background in: vehicle damage estimating, total loss claims, auto repair processes, vehicle appraisal.
• Extensive experience handling Auto Physical Damage (APD) claims.
• 2+ years of leadership or supervisory experience within claims operations.
• Advanced English Proficiency.

Key Responsibilities

1. Supervise and mentor a team of Material Damage Specialists, Vehicle Appraisers, Total Loss Adjusters, and Salvage Specialists.
2. Ensure timely and accurate handling of auto physical damage claims in accordance with company guidelines, service standards, and regulatory requirements.
3. Monitor claim quality, productivity, cycle times, and overall team performance.
4. Conduct file audits and provide coaching and performance feedback to team members.
5. Manage workload distribution and staffing resources to support operational objectives.
6. Oversee claim investigations, damage assessments, repair estimates, total loss evaluations, and salvage processes.
7. Ensure claim files are properly documented and maintained according to company policies and industry best practices.
8. Develop and maintain procedures and workflows that promote operational efficiency and consistency.
9. Analyze performance metrics and implement improvement plans to achieve department goals.
10. Collaborate with management on process improvements, quality initiatives, and operational enhancements.
11. Prepare operational reports and present findings to leadership.
12. Support employee development through ongoing training, mentoring, and performance management.

Benefits

• Competitive weekly salary
• Excellent location (Zona Río, Tijuana)
• Legal benefits
• Christmas bonus
• Savings fund
• Profit sharing (PTU)
• Vacation days
• Vacation premium
• Extra paid days off
• Private medical insurance and preventative care
• Friendly work environment
• Financing and discounts at local restaurants and coffee shops
• Growth opportunities