HR Generalist - North America

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a highly collaborative and service‑oriented HR Generalist to join our HR Generalist team.

As our HR Generalist, you will be the architect of high‑quality employee experiences across the North American region. Your goal is to move beyond basic administration and build a systematic, customer‑centric HR engine that provides proactive support to People Leaders and employees, ensuring our HR operations move at the speed of business.

What You’ll Do

• Architect the HR Service Delivery Experience. You will take ownership of escalated queries from Tier 1 & 2 through ServiceNow, acting as a high‑level problem solver. You will manage the end‑to‑end documentation for the employee lifecycle, including drafting Promotion Letters, Contract Annexes, and managing critical platform access for the workforce.
• Drive the Global Talent & Performance Engine. You will partner effectively with COEs to lead the execution of annual cycles, including Goal Setting, Performance Evaluations, and Mid‑Year Reviews. You will turn data into action by leading the IM Listening (Climate Survey) action planning to improve organizational health.
• Lead Regional Compliance and Training Standards. You will ensure the North American workforce remains compliant by overseeing Mandatory Training deployments and providing expert coaching on HR policies, laws, and government regulations. You will serve as the "guardrail" for the organization, ensuring all movements—from M&A to reorganizations—are executed with precision.

What You’ll Bring

The ideal candidate will have:

• 5+ years of progressive experience in Human Resources with a proven track record in a Global Shared Service Center (SSC) environment.
• Total English Fluency (Written & Spoken) , with the ability to communicate with high influence across North American business lines.
• Strong Technical Expertise in HR Systems , specifically professional proficiency in ServiceNow to manage cases and data insights effectively.
• A "Collaborative & Curious" Mindset , possessing the agility to synthesize information across the HR function and the courage to push back when necessary to maintain standards.
• North American HR Expertise , with a deep understanding of the regional landscape.

What We Offer

• Location: Fully Remote (Telework).
• Professional Advancement: Opportunities for continuous learning and career growth within a global industry leader.

Are you ready to serve as the "Collaborative Engine" for the future of HR at Iron Mountain? Apply Today to help us build the infrastructure of people excellence.

Category: Human Resources

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to Ver el correo electrónico en click.appcast.io. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0102119