Quality Manager (Pharma & Supplements)

The Company:

Birdman is the leading plant-based supplements and food company in Mexico. We're dedicated to delivering delicious, nutritious, and environmentally friendly products. As we experience exponential growth and expand into over 8 countries, we seek the brightest and most talented individuals to join our team.

As a fully integrated company, we handle everything from R&D to manufacturing in-house, ensuring that our products meet the highest standards.

We operate like a startup—fast-paced, collaborative, and driven by a desire to make a difference. We’re looking for team members who are passionate, ambitious, and eager to contribute to a shared success story. If you thrive in a dynamic environment and are ready to take on new challenges, we want to hear from you.

Help us advance our mission to make a positive impact on people's lives and the planet, and come build the next unicorn with us!

The Role:
As Birdman's Quality Manager , you will take ownership of the Total Quality Management (TQM) system, overseeing both Quality Control (QC) and Quality Assurance (QA) throughout the entire product lifecycle—from development to manufacturing. A key part of your responsibilities will include managing regulatory affairs and ensuring the successful implementation, renewal, and maintenance of critical certifications such as USDA Organic , FSSC22000 , Kosher , and others.

In addition, you will lead the Analytical Development Function , managing laboratory operations to ensure the accuracy and reliability of testing methods, as well as raw material and product validation.

This is a unique opportunity to rebuild the quality function from the ground up, refining systems, processes, and the organizational structure to drive excellence. Your goal is to safeguard Birdman’s brand reputation by ensuring the highest quality standards across all operations and products, contributing to the long-term success and sustainability of the business.

The Candidate:

If you are passionate about contributing to the development and production of products of the highest quality, we want to talk to you. We are looking for an experienced Quality Manager that is well-versed in all aspects of quality management within the pharmaceutical and/or food industry, from the quality assurance, control, systems, and regulatory perspectives. Our successful candidate has strong analytical thinking and is able to translate business strategy into actionable plans. We look for candidates with experience not only operating under a certain quality system but one that has enough knowledge, experience and drive to build the Quality Department from scratch. This role suits team players who can make things happen every time and that flourish in environments that strive for excellence and are always on the lookout to make things better.

Responsibilities

• Maintain and Improve Quality Standards : Ensure Birdman’s compliance with industry regulations and certifications, including FSSC22000 , USDA Organic , and Sagarpa Orgánico . Continuously refine standards to meet best practices and ensure product safety and integrity.
• Manage Quality Systems : Lead the implementation, updating, and upgrading of Birdman’s Quality Systems to ensure they meet the highest benchmarks of quality and safety throughout the organization.
• Plan and Execute QA/QC Activities : Oversee the assurance and control processes, ensuring product integrity from development through production.
• Oversee Laboratory and Analytical Development Operations : Manage Birdman’s laboratory, including the development of analytical methods and standardized testing of raw materials and finished products to ensure accuracy and quality.
• Manage and Implement Continuous Improvement Methods : Develop and execute improvement methods that enhance Quality Control (QC) and Quality Assurance (QA) at every stage of the manufacturing and development processes.
• Define Specifications : Establish raw material, product, and process specifications to align with customer needs and stakeholder expectations.
• Validate Processes : Ensure that all raw materials, products, and processes are validated and comply with defined specifications.
• Guarantee Legal and Regulatory Compliance : Manage regulatory affairs, including obtaining and renewing operational permits, product classifications, and marketing approvals for both Mexico and international markets.
• Ensure Regulatory Compliance in Communications : Ensure that all product communications, including claims, labeling, and nutritional information, meet regulatory standards and maintain transparency with consumers.
• Environmental and Occupational Safety : Lead Birdman’s Environmental and Occupational Safety department, ensuring compliance with best practices and fostering a safe, ergonomic work environment.
• Manage Complaints System : Oversee the internal and external complaints system, conducting root cause analyses to prevent non-compliant products and improve customer satisfaction.
• Team Leadership : Lead, develop, and mentor a high-performing quality team, including inspectors, technicians, and other staff, to ensure they meet quality standards and contribute to the success of the organization.
• Steward Product Development : Work closely with the product development team to identify and resolve deviations from quality standards throughout the development process.
• Manage Audits and Certifications : Lead Birdman through quality, certification, and regulatory audits , ensuring full compliance and successful certification renewals.

Requirements

Basic Requirements

• Educational Background : Bachelor’s degree in Industrial Engineering, Chemical Engineering, QFB, or a related field. A Master’s Degree in Quality Systems is highly preferred.
• Experience : Minimum of 7 years of proven experience in manufacturing within the supplements or pharmaceutical industries. At least 3 years of experience in a leadership role as a Quality Manager in one of these industries.
• Quality Systems Expertise : Proven experience managing Quality Management Systems (QMS) and successfully renewing FSSC22000 certifications (or equivalent). Ideally, you have implemented these systems from scratch within the industry.
• Certifications : FSSC22000 auditor certification is required. Experience with USDA Organic, Kosher, Halal, COFEPRIS GMP, and FDA FSMA certifications is a must, with auditor certification in these systems being highly desirable.
• Laboratory and Analytical Methods : Knowledge of laboratory management and the development and execution of analytical methods is essential.
• Regulatory Knowledge : In-depth knowledge of Mexican regulations (COFEPRIS) and international regulations (Latam, USA, Europe) regarding food and dietary supplements, including labeling and good manufacturing practices.
• Regulatory Experience : Proven experience working with regulatory and legal entities such as COFEPRIS, FDA, INVIMA, etc.
• Skills : Strong analytical and problem-solving abilities. Comfortable working in fast-paced, complex environments.
• Language Proficiency : Excellent written and verbal communication skills in both English and Spanish.
• Leadership And Cultural Fit: Proven ability to build, mentor, and lead high-performing teams in a fast-paced, dynamic environment. With Intrapreneurial mindset with tangible examples of consistently setting the bar higher, striving for excellence, and taking ownership of the function he/she leads.

Desired Qualifications (nice-to-haves)

• Master's Degree in Quality Management.
• ERP Knowledge.
• Previous experience in operations Start ups or fast growing companies.
• FDA-qualified person certified.

Benefits

At Birdman, we’re not just building a company—we’re building a success story. When you join our team, you’ll be surrounded by high achievers who are passionate about making a positive impact on the world. Here’s what you can expect:

• Competitive Salary: Recognizing and rewarding your expertise.
• Health Coverage: Comprehensive health, dental, and vision plans.
• Growth Opportunities: Endless opportunities to learn and advance your career alongside a team of top performers.
• Innovative Environment: Thrive in a dynamic, startup-like culture where your contributions are valued and you can make a real impact.
• Collaborative Culture: Work with a motivated, high-achieving team that’s as committed to excellence as you are.
• Purpose-Driven Work: Be part of a company that’s dedicated to creating products that promote health, wellness, and sustainability.
• Employee Discounts: Enjoy discounts on Birdman’s premium health products.

This Position is based at

Parque San Jose del Astillero 2, Zapopan

Ready to Make an Impact?

If you want to shape the employee experience, influence leadership, and help build a purpose-driven organization — Birdman is your next flight