Field Account Engineer - BAS / HVAC

Keedian (formerly Tutenlabs) is transforming how buildings operate — combining technology implementation, AI-powered optimization, and managed services to help multi-site organizations cut costs, reduce emissions, and move from reactive fixes to predictive performance.

Our vision is clear: a future where buildings run autonomously, so our clients can focus on what matters most.

Location: Mexico (priority for candidates based in Mexico City, Puebla, Monterrey, Guadalajara )

Travel: This role requires approximately 30% travel to US . Travel is typically planned well in advance to allow for personal planning and, in almost all cases, occurs Monday through Friday , with weekends at home.

Visa: Must currently hold, or be able to obtain prior to employment, a valid U.S. B1/B2 Visitor Visa for business travel to the United States.

What this role is about

We're looking for a highly hands-on Field Account Engineer to support the execution, troubleshooting, optimization, and long-term reliability of Building Automation Systems (BAS) across multiple client sites.

This role sits at the intersection of:

• BAS controls
• HVAC operations
• field execution
• client support
• system optimization

You'll work directly with commercial buildings, control systems, field devices, integrations, vendors, and client facility teams to ensure systems actually perform in real-world environments.

This is not a passive engineering role. The work is operational, fast-moving, and execution-heavy.

You'll be expected to:

• troubleshoot real problems
• respond to field issues
• support deployments and upgrades
• coordinate execution
• improve system performance
• and help clients keep critical building operations running

You'll work closely with:

• Project Managers
• Implementation teams
• Customer Success
• Vendors and subcontractors
• Client facility and operations teams

If you enjoy solving technical problems, working close to the field, and taking ownership of operational outcomes — this role is for you.

Responsibilities

• Troubleshoot and repair BAS/DDC systems across client sites
• Support commissioning, deployments, upgrades, and system integrations
• Diagnose HVAC controls, communication, and performance issues
• Support BAS programming and configuration activities
• Coordinate field execution with vendors and project teams
• Serve as a technical point of contact for clients
• Document field activities, system changes, and resolutions
• Identify operational risks and system improvement opportunities

Requirements

We are looking for a strong technical profile with real field execution experience:

• 5+ years of experience in BAS, HVAC controls, EMS, or related environments.  Hands-on experience with Tridium Niagara / Niagara N4 (is a "must have") , including system configuration, programming, commissioning, and troubleshooting
• Hands-on experience with:
  • troubleshooting
  • commissioning
  • controls programming
  • system integrations
  • field service operations
• Strong understanding of:
  • HVAC systems
  • DDC controls
  • BAS architectures
  • system diagnostics
• Ability to read electrical diagrams and control schematics
• Strong troubleshooting and root cause analysis skills
• Comfortable operating independently in fast-moving environments
• Strong ownership mindset and execution focus
• Valid driver's license and willingness to travel frequently across the U.S.

Nice to have

• Experience coordinating vendors, subcontractors, or small field teams
• Ability to lead technical discussions and drive execution across multiple stakeholders
  
• Experience supporting multi-site operations or large client portfolios

Benefits

Company equipment

⏰ Flexible schedule

Day off on your birthday

PTO

Health insurance plan

Moving day off

Support for professional development and training

Referral program

If this sounds like the kind of role where you can solve real operational problems, work directly with building systems, and make a visible impact across large-scale environments — we'd love to meet you.