Spanish and English) Customer Success Specialist (Mexico, Remote) (Guadalajara)

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do

• Assist and onboard new customers
• Develop digital marketing strategies
• Provide weekly, bi‑monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and elevate issues to the appropriate teams

What you need to succeed in this role

• Fluent Spanish (at least C1) and English B2
• At least 1–2 years of experience in customer success‑related roles
• Strong digital marketing knowledge
• Experience in e‑commerce, SaaS, project management, or marketing
• Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G‑Suite, and e‑commerce platforms
• Personal laptop or computer (at least 8GB of RAM) and a stable internet connection (minimum 50Mbps‑download and 40Mbps‑upload)

Will be a plus

• Sales experience
• Previous experience as an Account Manager

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development

Who are we?

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned general with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!