Order Management & Billing Analyst - Cloud Operations and Reporting

Our company

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.

What You’ll Do

As part of the Order Management & Billing (OMB) team, this role supports accurate and timely order booking, customer setup, cloud marketplace transactions, invoicing readiness, reporting continuity, and operational improvement activities. The position requires strong attention to detail, a willingness to learn multiple systems and processes, and the ability to coordinate across teams to resolve issues and support business priorities.

Key Areas of Responsibility:

• Add and maintain new customer addresses needed to support order booking, fulfillment, invoicing, and related downstream processes.
• Create, update, and support orders in cloud marketplace environments for cloud service providers, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud (GCP), in accordance with defined OMB processes and business requirements.
• Learn and execute assigned Order Management & Billing reporting activities across Power BI, Salesforce, Oracle, and related tools; provide backup support for the reporting leader when needed.
• Support data validation, tracking, and follow-up activities related to cloud customers, marketplace/private offers, invoicing readiness, dashboards, and operational reporting.
• Participate in process improvement and automation initiatives, including projects being explored or executed by the AI team using Microsoft Copilot, Claude, and other approved tools.
• Communicate clearly with OMB team members, Sales Operations, IT, Finance, and other business partners to support timely resolution of order, customer setup, billing, and reporting items.
• Maintain compliance with corporate policies, order management procedures, data handling expectations, and audit requirements.
• Perform other responsibilities and special projects as needed.

Who You’ll Work With

The role will work with OMB team members, Sales Operations, Finance, IT, and other stakeholders to help ensure customer and order information is complete, accurate, and available in the appropriate systems.

What Makes You a Qualified Candidate

• An exemplary level of ethics and sound judgment.
• Excellent attention to detail and a high level of comfort handling order, customer, billing, and reporting data.
• Strong oral and written communication skills, with the ability to ask clear questions, document issues, and coordinate with multiple stakeholders.
• Excellent organizational skills and the ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment.
• Customer- and solution-oriented working style, with the ability to follow defined procedures while identifying opportunities to improve them.
• Knowledge of Microsoft Office tools, especially Excel; willingness to learn and work in Power BI, Salesforce, Oracle, cloud marketplace portals, and other OMB tools.
• Ability to learn all order-related software, system tools, and reporting processes required for the role.
• Ability to analyze information, identify discrepancies, and help resolve order setup, customer address, cloud marketplace, invoicing, or reporting issues.
• Ability to think creatively, adapt well to change, and contribute to process improvement, automation, and AI-enabled project work.
• Excellent work attendance records and habits.

This position is considered a hybrid flexible work environment role located in Mexico City. Working hours should support collaboration with a global organization and may require occasional meetings outside standard local business hours. Overtime or weekend work may sometimes be required during month-end, quarter-end, year-end, major system releases, or other critical business periods.

What You’ll Bring

• Prior experience in order management, billing, customer master/data maintenance, Sales Operations, Finance Operations, or a related operational support role.
• Experience with Salesforce, Oracle, Power BI, cloud marketplace/private offer processes with cloud service providers.
• Experience supporting reporting, dashboards, data validation, process documentation, audit/compliance activities, or automation initiatives.
• Familiarity with AI-enabled productivity tools such as Microsoft Copilot or Claude, or a strong willingness to learn how these tools can support operational efficiency.

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