Head of Customer Operations Finance Mexico

Head of Customer Operations Finance Manager Mexico

Function: Finance
Reports to: Customer Operations Latam Finance Lead

Scope: Local

Location: Bosques, Mexico City. Hybrid work model.

Job Purpose:

We are seeking a highly skilled Finance Manager - Logistic Finance Business Partnering to join our Customer Operations Finance organization. This role is a key strategic partner to our Logistics and Planning teams, driving financial performance, cost competitiveness, and operational efficiency across the end-to-end logistics network.

Key Responsibilities:

1. Strategic Business Partnering

• Act as the primary financial advisor to Logistics & Transportation leadership. Translate operational insights into clear financial implications to steer decision-making.
• Co-define long-term logistics strategy and support transformational initiatives.

2. Financial Planning & Performance Management

• Lead logistics financial cycles including budgets, forecasts, and rolling estimates.
• Provide deep-dive analysis on transport and warehousing cost drivers.
• Conduct monthly performance reviews linking operational KPIs to P&L impact.

3. Cost Optimization & Savings Programs

• Drive the logistics savings pipeline and ensure governance, phasing, and validation.
• Partner on tendering processes, rate negotiations, and vendor performance checks.
• Benchmark internal/external cost structures to unlock improvement opportunities.

4. Investment & Business Case Leadership

• Lead business case development for logistics network redesigns, automation, or CAPEX proposals.
• Ensure financial rigor across ROI, NPV, sensitivities, and post-implementation reviews.
• Safeguard compliance with internal controls and capital governance frameworks.

5. Controls, Compliance & Stewardship

• Ensure accuracy of logistics P&L components, transfer pricing, and regulatory compliance.
• Strengthen internal controls across logistics processes, GFCF, audits, and reporting routines.

Required Qualifications:

• Bachelor’s degree in finance, Accounting, Economics, Business, or related field.
• Professional certification preferred (e.g., CPA, CMA, CFA).
• 5-8+ years of experience in FP&A, Controlling, Category finance, FET or similar roles.
• Experience supporting transformation, digitalization, or operational excellence projects is highly desired.
• Strong financial modeling and analytical skills.

Key Competencies

• Strategic thinking, transformational and digital mindset and business acumen.
• Strong communication and storytelling capability. Demonstrated ability to influence stakeholders and drive decision making without authority.
• Agility and adaptability in fast changing environments. Problem solving mindset and continuous improvement orientation
• High integrity, accountability, and collaboration
• Ability to lead and develop talent
• Success Measures
• Forecast accuracy and quality of insights.
• Delivery of logistics cost productivity and validated savings.
• Strength of controls and compliance performance.
• Influence and effectiveness as a business partner.

Why Join Us?

This role offers a unique opportunity to shape logistics strategy, drive financial impact, and partner with diverse stakeholders across the Customer Operations Mexico and Latam.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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