Sales Manager

Sales Manager — Bilingual Call Center Team

Genesis Management | Polanco, MX | On-site | Full-time | Monday–Friday, 8:00 AM–5:00 PM (shifts one hour during U.S. daylight saving time)

Build the team. Grow the leaders. Own the results.

We're looking for a Sales Manager who gets energized by developing people, not just hitting numbers — because here, the numbers follow the coaching.

You'll lead a team of twenty bilingual sales representatives selling our financial services to English-speaking customers. Your day is spent on the floor: listening to calls, coaching in the moment, spotting what's blocking a rep from closing, and helping them break through it. When your team wins, you win.

At Genesis Management, we're more than a call center — we're a community of go-getters driven by passion and purpose. Our values are the fuel behind everything we do:

AMBITION · ADAPTABILITY · RESILIENCE · ENTHUSIASM · COMMITMENT · TEAMWORK

If you've ever wanted the runway to build a sales floor the right way — with real support behind you — this is that role.

Already on our team? We promote from within, and we mean it. Current Genesis reps and team leads are strongly encouraged to apply.

Before you apply

Please submit your resume in English. You'll be coaching English-language sales calls and reviewing English-language customer interactions daily, so fluent written and verbal English is essential. Applications without an English resume can't move forward.

Compensation and benefits

• Performance bonus — tied to your team's sales results and retention metrics, not your personal closes. Develop and keep your people, grow your earnings.
• Grocery vouchers: 10% of salary, beginning at permanent contract
• Comprehensive leadership training , paid, plus ongoing development
• Paid professional certifications to grow your credentials on our budget
• Statutory benefits from day one — IMSS, paid vacation, aguinaldo, and vacation premium
• Referral program: up to $500.00 MXN per successful referral
• Executive development opportunities and a clear path to senior leadership as we grow
• No evenings. No weekends. Monday through Friday, 8:00 AM to 5:00 PM. Because our customers are in the U.S. and Mexico no longer observes daylight saving time, this schedule shifts by one hour — to 7:00 AM–4:00 PM — during the U.S. daylight saving period, roughly March through November.

What you'll do

Coach and develop your team

• Monitoring live and recorded calls and delivering specific, actionable feedback
• Identifying individual skill gaps — objection handling, call control, active listening — and building targeted coaching plans
• Leading huddles and one-on-one coaching sessions to reinforce sales technique and objection handling
• Onboarding new reps and getting them productive quickly

Own your team's performance

• Setting, tracking, and delivering daily and monthly sales targets across the team
• Tracking team KPIs (conversion rate, average handle time, quality scores) and turning them into daily coaching plans
• Forecasting performance and reporting results to senior leadership
• Managing underperformance fairly and directly, with clear documentation and a real chance to improve

Retain and build the floor

• Partnering with recruiting to interview and select new representatives
• Driving team engagement and retention through recognition and career development
• Owning retention on your team and understanding why people stay or leave

Protect the business

• Monitoring call quality and compliance through live listening and call recordings
• Maintaining confidentiality of compliance-related information and materials
• Verifying accuracy and integrity of customer data entered by your team
• Taking on other related duties as assigned

What you'll bring

Required

• Fluent English, written and verbal
• High school diploma or equivalent
• 3+ years in sales and/or collections, including at least 1 year formally leading a team
• Experience in a high-volume outbound call center environment (our reps make 125+ calls per day)
• Demonstrated success coaching individuals to improved sales performance
• Comfort working with performance data — reporting, dashboards, and KPI analysis
• Strong MS Office skills, especially Excel
• Ability to hold people accountable with warmth and directness at the same time

Nice to have

• Bachelor's degree in business, marketing, or a related field
• Experience in financial services or a regulated sales environment
• Familiarity with CRM and call center platforms (dialers, call recording, QA tools)
• Experience building or scaling a sales team from a small base

How to apply

To apply, submit your resume in English through this posting. We review every application.

Genesis Management is an equal opportunity employer. We welcome applicants of all backgrounds. If you need an accommodation at any point in the application or interview process, let us know at Ver el correo electrónico en click.appcast.io — we're glad to help.