Customer Service Representative (Xico)

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team.

Key Responsibilities

• Provide top‑notch customer service to clients across North America, handling inquiries, resolving complaints, and managing orders with precision and efficiency.
• Utilize your expertise in English language proficiency to effectively communicate with customers, ensuring comprehension and satisfaction.
• Navigate through complex processes with agility and attention to detail, particularly within SAP systems, to streamline operations and enhance customer experiences.
• Act as a liaison between internal stakeholders and customers, facilitating smooth communication and swift resolution of issues.
• Demonstrate critical thinking skills in addressing customer concerns, troubleshooting problems, and implementing effective solutions.
• Manage accounts with care and professionalism, maintaining a deep understanding of each client's needs and preferences.
• Thrive in a face‑to‑face customer‑facing role, embodying our commitment to excellence in every interaction.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3-5 years of proven experience in customer service, account management, or related roles.
• Proficiency in English speaking and comprehension is essential.
• Experience with SAP or similar ERP systems is highly desirable.
• Ability to thrive in a fast-paced, dynamic environment with a focus on multitasking and adaptability.
• Strong critical thinking skills with the ability to analyze situations and make sound decisions.
• Detail-oriented mindset with a passion for delivering exceptional customer experiences.