PAOM - Partner Account Operations Manager

PAOM – Partner Account Operations Manager

This role is designed as onsite with an expectation that you will primarily work from an HPE office.

Job Family Definition

Manages the end‑to‑end operational business relationship for customer and partner accounts. Acts as the single point of sales operations accountability and execution for assigned clients and accounts. Reviews agreements and contracts and implements appropriate sales operations processes and solutions to drive operational results and optimize the customer and partner experience. Identifies sales enablement opportunities and develops action plans and processes to proactively address dissatisfaction drivers for customers and partners. May identify areas of opportunity for additional services, product, revenue and order growth on accounts and communicate to sales/partner representatives for action.

Management Level Definition

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision‑making processes. Exercises independent judgment to identify and select a solution. Demonstrates ability to handle most unique situations and seeks advice when needed to make decisions on complex business issues.

Responsibilities

• Manages the operational business relationship of mid‑size to large domestic accounts; serves on account team.
• Conducts and reviews highly complex operational analysis.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity in support of the customer/partner requirements.
• Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.
• Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
• Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.
• Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.

Education and Experience Required

First‑level university degree or equivalent experience; may have an advanced university degree. Typically 4‑6 years of related experience, preferably in supply chain, customer service, procurement or financial management. Typically 1‑2 years of experience supporting large accounts.

Knowledge and Skills

• Excellent communication skills (written, verbal, presentation); mastery in English and local language as well as other languages as required.
• Developing consulting, negotiation and influence skills.
• Solid understanding of core company businesses and the revenue cycle.
• Superior research and analytical skills.
• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Demonstrated project management skills such as planning, execution and implementation.
• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Proven ability to establish and maintain good relationships with external customers/partners on a peer level and one level above.
• Basic financial and business acumen.
• Ability to identify and implement customer‑specific process improvements.

Additional Skills

• Accountability
• Active Learning
• Active Listening
• Bias
• Business
• Coaching
• Creativity
• Critical Thinking
• Cross‑Functional
• Design Thinking
• Empathy
• Follow‑Through
• Group Problem Solving
• Growth Mindset
• Intellectual Curiosity (Inactive)
• Interprets Data
• Long Term Planning
• Managing Ambiguity
• Operational Performance
• Operations Processes
• Personal Initiative
• Process Changes
• Process Improvements
• Sales

What We Can Offer You

• Health & Wellbeing – a comprehensive suite of benefits that supports physical, financial and emotional well‑being.
• Personal & Professional Development – programs to help you reach your career goals.
• Unconditional Inclusion – an inclusive environment that celebrates individuality.

Equal Employment Opportunity Statement

HPE is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, ethnicity, religion, sexual orientation, gender identity, disability, veteran status or any other protected characteristic, and all decisions are made based on qualifications, merit and business need.