Network video engineer (Heroica Puebla de Zaragoza)

Role Summary

Network Video Engineer (Enterprise Video & Collaboration). The Video Network Engineer is responsible for the design, implementation, support, and optimization of enterprise video collaboration services across on‑prem, cloud, and hybrid environments. This role focuses on video conferencing infrastructure, real‑time media performance, and network optimization, ensuring high‑quality video experiences across meeting platforms, endpoints, and integrated network services. The engineer will collaborate closely with network, security, and collaboration teams to deliver scalable, secure, and resilient video solutions. On‑Prem or Remote position.

General Responsibilities

• Support day‑to‑day operations of video conferencing platforms and infrastructure
• Deploy and maintain enterprise video solutions (on‑prem, cloud, hybrid)
• Troubleshoot video quality issues (latency, jitter, packet loss, resolution degradation)
• Monitor video performance and user experience (QoE/QoS)
• Participate in video platform migrations and upgrades
• Maintain network diagrams, video architecture documentation, and runbooks
• Collaborate with network teams on bandwidth, routing, and QoS policies
• Provide support for video endpoints, meeting rooms, and telepresence systems
• Perform root cause analysis for video‑related incidents
• Follow ITIL processes (incident, problem, change management)

Core Technical Responsibilities

Video & Media Infrastructure

• Cisco Webex Video / Webex Meetings / Webex Devices
• Microsoft Teams Rooms & Video Interop Services
• Telepresence Management Suite (TMS)
• Cisco Meeting Server (CMS)
• Zoom Rooms (preferred)
• Video endpoints (Cisco, Poly, Logitech, etc.)
• MCU / Video bridges / Cloud video platforms
• Network & Real‑Time Media

Video Endpoints & Meeting Rooms Deployment and Support

• Conference room systems (Teams Rooms, Webex Rooms)
• Cameras, codecs, microphones, DSPs
• Integration with calendaring systems (O365 / Exchange) and room scheduling panels
• AV fundamentals: audio/video signal flow HDMI/USB integration
• Cloud Video & Collaboration platforms – Microsoft Teams (meetings, video optimization), Cisco Webex Suite, Zoom (preferred)
• Hybrid video interoperability (CVI)

Security & Identity

• Video encryption (TLS, SRTP)
• Secure media traversal (firewalls, SBCs)
• Integration with identity platforms (Azure AD / O365)

Monitoring & Troubleshooting Tools

• RTMT / Webex Control Hub / Teams Admin Center
• Network monitoring tools (Solar Winds, PRTG, etc.)
• Analysis: call quality metrics (MOS, jitter, packet loss) and endpoint diagnostics and logs

Optional Experience (is a plus)

• Service Now (ticketing tool)
• CUCM, Cisco Contact Center Phone deployment tools (Polycom Provisioning Manager)
• ACD (IPCC, Finesse, Genesys)
• Expressway (MRA, 3rd‑party SIP connectors)
• Cisco Voice Gateway
• Cisco Session Border Controller (CUBE)
• Variphy IR monitoring tool
• DNA – Dial Plan Analyzer
• Informast – familiarity with multicast
• Phoneview
• Cisco UCS ESX V‑Center
• Veeam
• Cabling and punch‑down tools / Fluke testers
• Cisco Admin Hub

Qualifications

• Education: Bachelor’s degree preferred or equivalent experience
• ITIL / ITSM familiarity preferred
• Experience 3–5 years supporting enterprise video conferencing environments, real‑time media over IP networks, and in MSP or enterprise environments
• Strong troubleshooting skills in video and network domains
• Hands‑on with Cisco, Microsoft Teams, or Zoom ecosystems
• Preferred Certifications: CCNP Collaboration (or equivalent), CCNA/CCNP Enterprise (networking focus), Microsoft Teams/Collaboration certifications
• Professional Skills: Fluent English language skills (verbal and written), self‑motivated and disciplined, strong stakeholder relationship management, investigative and analysis skills, technical and process design/implementation skills, communication and presentation skills, ability to work in a highly collaborative environment, customer‑focused with ability to manage expectations