Banamex - Analista Sr. Workforce Management

The BP&A Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Independently designs/analyzes complex reports to satisfy management requirements.
• Duties include writing detailed and complex specifications for new report programs, spreadsheets, or other devices.
• Deals with variable issues with potentially broader business impact.
• Manages or directs resources/work/ projects and leading or mentoring other employees. Integrates in-depth understanding of business needs with reporting tools and methodologies.
• Applies good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function / job family.
• Independently deals with most problems and has some latitude to solve complex problems.
• Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
• Moderate but direct impact through quality and timeliness of services provided that effect own team and closely related teams. Applies project management skills.
• Makes judgments based on the analysis of factual information.
• Interprets data and results through the use of professional judgment.
• May occasionally provide informal guidance or on-the-job-training to new team members.
• Utilizes developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

Reportará a: Workforce Management Manager / Capacity Planning Lead

Resumen

Buscamos un Analista de Workforce Management responsable de desarrollar modelos de Capacity Planning, Forecasting y Scheduling para operaciones de Back Office con fuerte capacidad analítica, pensamiento estratégico y habilidad para transformar datos en recomendaciones accionables. La posición analizará tendencias de demanda, productividad y capacidad operativa para generar recomendaciones estratégicas que optimicen recursos y apoyen la toma de decisiones de liderazgo. El candidato ideal será muy proactivo, enfocado en soluciones, comunicación asertiva y concreta, cuenta con experiencia previa (deseable) en Workforce Management, sólidos conocimientos analíticos y capacidad para comunicar hallazgos de manera ejecutiva.

Principales Responsabilidades:

• Desarrollar y mantener modelos de Capacity Planning, Forecasting y dimensionamiento de recursos para horizontes de corto, mediano y largo plazo.
• Recopilar, gestionar y analizar información operativa para generar insights y recomendaciones que optimicen la capacidad, productividad y eficiencia de las operaciones.
• Presentar análisis, resultados, riesgos y recomendaciones estratégicas a líderes operativos, gerencia y dirección para apoyar la toma de decisiones.
• Identificar oportunamente riesgos, desviaciones y oportunidades de mejora, proponiendo soluciones y dando seguimiento a los planes de acción correspondientes.
• Colaborar con equipos operativos y áreas de soporte para documentar procesos, validar supuestos operativos y asegurar la calidad de la información utilizada en los modelos.
• Realizar visitas a sitios operativos para comprender procesos de negocio, levantar información y generar recomendaciones orientadas a la optimización de recursos y la gestión de la capacidad.

Requisitos

• Licenciatura concluida en Actuaría, Matemáticas, Economía, Administración, Ciencia de Datos o carreras afines.
• Mínimo 3 años de experiencia en Workforce Management, Capacity Planning, Forecasting, Planeación Operativa o Business Analytics.
• Experiencia en análisis de capacidad, productividad, demanda y dimensionamiento de recursos.
• Conocimiento de indicadores de Workforce Management (FTE, Utilización, Availability, Occupancy, Shrinkage y Productividad).
• Excel avanzado indispensable.
• Manejo de herramientas de análisis y visualización de datos (Power BI, Tableau o similares).
• Experiencia presentando análisis y recomendaciones a gerencia y/o dirección.
• Disponibilidad para realizar visitas a diferentes sitios operativos.
• Python deseable.

Habilidades

• Pensamiento analítico y estratégico.
• Resolución de problemas basada en datos.
• Capacidad para identificar riesgos y oportunidades.
• Comunicación efectiva y storytelling ejecutivo.
• Influencia y gestión de stakeholders.
• Organización y seguimiento de planes de acción.
• Proactividad e iniciativa.
• Orientación a resultados.
• Capacidad para trabajar de forma autónoma y colaborativa.

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