Strategy and Engagement Sr. Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

As a Strategy and Engagement Sr. Analyst, you will translate strategic growth initiatives into high-impact operational workflows, driving execution rigour and process optimisation across DiDi Food and adjacent services; success will be measured by improvements in key operational SLAs, productivity, cost-to-serve metrics, and contribution in assigned markets. Sitting within the Regional Operations & Strategy team, you will serve as the engine bridge between high-level strategy and ground-level execution—partnering closely with Product and Field Operations to implement, scale, and iterate cross-functional initiatives that drive operational efficiency and sustainable business growth.

Role Responsibilities

• Driving Operational Optimization & Analytics: Analyzing multi-source datasets to identify operational bottlenecks and implementing process improvements that reduce cost-to-serve and lower order cancellation rates

• Leading Pilot Execution & Scaling: Designing, executing, and scaling operational pilots and A/B tests alongside Product and Supply teams to optimize dispatch logic, courier incentives, and merchant onboarding workflows, establishing repeatable playbooks across key cities

• Owning Performance Management & Executive Reporting: Building automated operational dashboards and delivering data-backed reviews to senior leadership, tracking performance against key SLAs, contribution margins, and execution milestones to drive accountability and resource reallocation

• Managing Cross-Functional Projects End-to-End: Leading the execution of high-priority strategic initiatives, aligning Commercial Operations, Product, and Field teams around strict timelines, risk mitigation, and target operational KPIs

• Championing Process Automation & Scalability: Partnering with Product and Local Ops to standardize, automate, and document core operational workflows—transitioning manual ad-hoc fixes into scalable systems that streamline regional expansion and daily execution

Role Qualifications

• Education: Bachelor’s degree in Business, Economics, Data Science, Engineering, or a related field is preferred

• Analytical skills: Proven ability to analyze large, complex datasets using SQL and Excel, and to build quantitative models that translate into business decisions in high-transaction environments

• Technical proficiency: Hands-on experience with analytics and visualization tools such as Python, PowerBi, and experimentation platforms to design tests and present results to stakeholders

• Strategic thinking: Demonstrated experience synthesizing key performance metric results into clear strategic recommendations for optimizations

• Project execution: Track record of leading cross-functional projects from concept to scale with strong stakeholder management, clear timelines, and measurable impact delivery

• Communication: Excellent written and verbal communication skills with experience preparing executive-level presentations and translating technical analysis into actionable business terms

• Personal qualities: Proactive, results-oriented, and collaborative with a bias for experimentation, comfortable working in fast-paced and rapid-change environments typical of DiDi’s global operations

• Experience: 3–6 years of relevant experience in strategy, operations, analytics, or engagement roles at a tech platform, consultancy, or mobility company, with experience in scaling pilots across multiple cities or regions preferred

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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