Customer Supply Business Operations Specialist (Guadalajara)

Overview

The Customer Supply Business Operations Specialist is responsible for leading operational engagement with key customers and ensuring seamless execution across the full order‑to‑delivery cycle. In this role, you will manage customer relationships, drive forecast and demand accuracy, and oversee supply‑related escalations to protect revenue and maximize customer satisfaction. You will collaborate closely with Sales, Planning, Logistics, and Business Units to ensure aligned priorities and high‑quality service performance.

Key Responsibilities

• Managing daily customer communication
• Monitoring backlog health
• Improving order coverage and on‑time delivery
• Leading customer‑facing discussions such as CFTs, QBRs, and service reviews
• Owning the supply and service strategy for your customers
• Ensuring compliance with NXP operating procedures, audits, and contractual obligations
• Identifying continuous improvement opportunities through Lean methodology
• Coaching and supporting team members to foster collaboration and develop future talent

Required Qualifications

• Experience working in customer‑facing roles, preferably within supply chain or semiconductor environments
• Strong end‑to‑end supply chain knowledge, including demand, planning, manufacturing, and logistics
• Strong analytical and organizational skills; ability to prioritize under pressure
• Experience with SAP or supply chain reporting tools a plus
• English fluency required; Spanish language skills preferred