Customer Service Representative (Tijuana)

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA.

About the Role

The Customer Service Representative is a single point of contact for HARMAN Professional internal and external customers. Responsibilities include extensive customer contact, problem‑solving and analysing customer information, reviewing business procedures, and making recommendations, warranty claims, customer payments, service requests, and parts order entry.

What You Will Do

• Maintain daily communications with customers as directed, to ensure successful case resolution and proper follow‑up leading to customer satisfaction.
• Pro-Actively communicate with customers regarding the status of their orders and repairs.
• Organize and Prioritize requests.
• Effectively communicate return and repair procedures to customers.
• Effectively and accurately provide product warranty information across multiple HARMAN brands to internal and external customers.
• Direct requests and unresolved issues to the designated resource.
• Keep an accurate record of all customer communication: inquiries, comments, and complaints.
• Follow up on customer interactions.
• Identify spare parts for HARMAN Pro Products.
• Ensure customer satisfaction through the processing of service and parts orders, responding to and generating correspondence, and the coordination of all aspects of customer activities.
• Process credit card payments, generate invoices, and payment receipts.
• Build knowledge base articles to enrich our training material.
• Represent HARMAN brands with professionalism and integrity.
• Provide pricing and delivery information.
• Organize workflow to meet customer timeframes.

Experiência y requisitos

What You Need

• Excellent verbal and written communication skills (English and Spanish):
• High School Diploma or equivalent:
• Knowledge of customer service principles and practices.
• Minimum of 5+ years’ experience in customer service:
• Proficient in all Microsoft Office Suite products.

What Makes You Eligible

• Willingness to work in an office in Tijuana, Mexico.
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

Incentivos

• Beneficios de acuerdo a la LFT.
• Seguro de vida.
• Fondo de ahorro.
• Seguro de gastos médicos.
• Caja de ahorro.
• Descuentos de productos.
• Servicios medicos en planta.
• Comedor.
• Prestaciones sobre ley.

Número de vacantes: 1

Área: Atención a Clientes/Call Center/Telemarketing

Contrato: Permanente

Modalidad: Presencial

Turno: Mixto

Jornada: Tiempo Completo

Horario: Tiempo completo, Lunes a viernes

Estudios: Preparatoria

Inglés: Hablado - Avanzado, Escrito - Avanzado

Disponibilidad p. viajar: No