Medical Sales Representative

To be considered for this role, you must share a 1-minute video introduction of yourself. You can email it to Ver el correo electrónico en click.appcast.io . We are urgently hiring for this role.

About the Role

We're hiring a bilingual Remote Patient Coordinator / Sales Representative to support a multi-location U.S. dental practice group. In this role, you'll be the first point of contact for prospective patients — handling inbound inquiries, following up on leads, and guiding people through scheduling their first appointment or committing to recommended treatment plans. You are not selling a product cold — you're converting interest into booked, paying patients.

Fluency in Spanish and English is required, since you'll be speaking directly with both English- and Spanish-speaking patients.

Responsibilities

• Respond promptly to inbound patient inquiries (phone, text, chat, web form leads)
• Follow up on warm leads (past inquiries, missed appointments, incomplete bookings) to convert them into scheduled visits
• Explain services, pricing, financing/insurance options, and promotions clearly to prospective patients
• Overcome common objections (cost, insurance, anxiety about dental visits) with empathy and professionalism
• Schedule and confirm appointments across multiple practice locations
• Follow up with patients who received treatment plans but haven't scheduled, to encourage booking
• Maintain accurate records of patient interactions in the practice management/CRM system
• Meet monthly targets for booked appointments / conversion rate
• Coordinate with front-office and clinical staff to ensure smooth scheduling

Requirements

• Fluent, professional-level Spanish and English (spoken and written) — non-negotiable
• Prior experience in patient coordination, dental/medical front office, appointment setting, or phone-based sales
• Warm, patient-facing communication style — comfortable talking to people who may be nervous or price-sensitive
• Strong follow-up discipline and organizational skills
• Comfortable with outbound calling/texting to warm leads
• Reliable high-speed internet and a quiet home workspace
• Availability to work U.S. business hours (specify time zone)

Preferred Qualifications

• Experience working with U.S. dental or medical practices
• Familiarity with dental practice management software (Dentrix, Eaglesoft, Open Dental, etc.) or a CRM
• Experience discussing insurance, financing plans (e.g., CareCredit), or payment plans with patients

What We Offer

• Competitive base pay + performance bonus/commission on booked appointments
• Fully remote position
• Training provided on practice systems and script