On-Site Technical Support L2-L3
Stefanini LATAM
We are looking a ON SITE TECH SUPPORT- L2 in México City.
Responsabilities:
- Implement and maintain Aumovio's global System and Security Management Solutions
- 3rd level support tasks for SSM team related topics
- Responsible for operational tasks & documentation within the SSM area
- Knowledge management and knowledge transfer to local IT Administrator community
- Troubleshooting, incident and problem management in the SSM area
- Improvement of existing management systems
Skills:
- Over 3 years of experience on site tech support L2 and L3
- Advanced Level of English- C1 // MANDATORY
- Well organized technical planning and problem-solving skills
- Coordination skills
- Have ability to creatively solve problems with minimal guidance, while maintaining a timely, cost-effective approach
- High motivation to work in a challenging, global acting and multicultural team
- Fluent in English (German a plus)
- Knowledge of IT operation (Windows platforms, Active Directory, Software Deployment)
- Working knowledge of ITIL with respect to Incident and Change Management
- Computer Science or equivalent studies minimum (Bachelor's Degree needed)
- Good knowledge of Microsoft Windows clients (7/8/10) and Windows Server (2008/2012/2016)
- Good knowledge of Oracle Database
- Scripting knowledge is a plus.
Vacante publicada el 4 días atrás
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