Pool Concierge (Cancún)

Responsibilities

• Serve as a key point of contact for Guests and efficiently respond to Guest inquiries.
• Provide information, advice, and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others.
• Process and deliver messages for Guests.
• Deliver and safely store Guest luggage.
• Stay current with all hotel services as well as daily VIP requests and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide support to Management as required, in cases of emergency.
• Project a professional manner with an emphasis on hospitality and Guest service.
• Maintain a clean, healthy, and safety working area.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Qualifications

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a variety of different work situations.
• Ability to work on your own and as part of a team.
• Knowledge of the local area.
• Previous experience working in Concierge in a hotel environment (advantageous).

About Hilton

Hilton is the leading integral hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its operations. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.