Service Delivery Manager (Santiago de Querétaro)

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About this opportunity

What you will do

• Primary Escalation POC for the Project Team related to Integration Process, during assigned shift.
• Escalation POC for all issues towards Engineering Teams.
• Integration Schedule Management.
• Secure Integration and Troubleshoot Support for Planned Sites.
• Follow up an update internal tools milestones.
• Analyze, Understand Scope to be Worked (Scope, Hardware, Software, Physical Connectivity).
• Review and Secure Execution of Implementation/Integration Plan.
• Follow up and Engage Engineering Teams for Troubleshoot.
• Monitor post integration reports or alarm reports.
• Request remote support for customer acceptance. (Ready to Transmit Milestone - RTT)
• Assign field engineer for alarm resolution
• Reschedule sites for trouble shooting or cancellations/delays
• Hand over sites to RF or customer (RTT) once alarms are cleared and performance indicators are in range.
• Manage/resolve integration issues raised by the customer
• Scope Validation, AoS. Submit Internal change request (CR) towards project team for Out-of-Scope Delivery (after integration complete milestone)

The skills you bring

• Academic degree, minimum on bachelor level, in engineering (IT, Telecom)
• Fluent English Speaking (Critical)
• Integration and configuration understanding
• Experience on Scripting, optimization, RF or similar
• Process Management.
• Service Delivery Business Understanding.
• Communication.
• Presentation.
• Data Analytics.
• Financial Acumen.
• Ericsson Portfolio.
• Stakeholder Management.
• Change and Improvement Management.
• Program/Project Finance Management.
• Project Planning.
• Workforce Management.