Operations Assistant (Santiago de Querétaro)

Overview

Title: Operations Assistant

Department: Operations

Reports to: Operations Team Lead

Location: Queretaro, MX

We are currently seeking an adaptable and agile Operations Assistant for our agri-business in Mexico. In this role, you will ensure business operations are supported while maintaining a high degree of customer satisfaction. This role is relationship-oriented with deadlines and a high degree of accountability.

Responsibilities

• Supply Chain Coordination: Coordinate and manage the movement of goods, materials, and products throughout the supply chain, ensuring timely delivery and efficient operations. Collaborate with suppliers, manufacturers, distributors, and transportation providers to optimize logistics processes.
• Transportation Management: Arrange and coordinate transportation activities, including selecting carriers, negotiating freight rates, scheduling shipments, and tracking deliveries. Ensure that goods are transported in the most cost-effective and timely manner while considering factors such as mode of transportation, shipping routes, and delivery requirements.
• Inventory Control: Monitor and manage inventory levels to ensure adequate stock levels are maintained to meet customer demands while minimizing carrying costs. Use inventory management systems and tools to track inventory, conduct regular stock checks, and optimize inventory replenishment processes.
• Documentation and Recordkeeping: Prepare and maintain accurate documentation related to logistics activities, such as shipping manifests, bills of lading, customs documents, and delivery receipts. Ensure compliance with relevant regulations and maintain organized records for auditing and reference purposes.
• Customs and Compliance: Ensure compliance with customs regulations and international trade requirements. Prepare and submit necessary customs documentation, such as import/export declarations and customs clearance forms. Stay updated on customs regulations and trade compliance laws to facilitate smooth cross-border shipments.
• Vendor Management: Collaborate with suppliers, vendors, and contractors to ensure timely delivery of goods and services. Monitor vendor performance, negotiate contracts and pricing terms, and resolve any issues or disputes that may arise in the vendor relationship.
• Risk Management: Identify potential risks and develop contingency plans to mitigate disruptions to the supply chain. Anticipate and manage potential issues such as delays, damages, or inventory shortages, and take proactive measures to minimize their impact.
• Data Analysis and Reporting: Collect and analyze logistics data, including transportation costs, delivery times, and inventory levels. Generate reports and provide insights to management on key performance indicators (KPIs), identify trends, and recommend improvements to enhance operational efficiency and cost-effectiveness.
• Continuous Improvement: Identify opportunities for process improvements within the logistics function, such as optimizing transportation routes, improving warehouse layouts, or streamlining inventory management processes. Implement changes and monitor their effectiveness to achieve operational excellence.
• Customer Service: Collaborate with internal departments and external stakeholders, including customers and suppliers, to address inquiries, resolve issues, and provide excellent customer service. Ensure that customer expectations regarding delivery schedules, order accuracy, and overall logistics performance are met or exceeded.

Qualifications

• Fluency in English is a must (Verbal and Written).
• Bachelor's Degree in supply chain, international business, logistics, or related field.
• Minimum 2-3 years of experience in export documentation and logistics.

Other Competencies

• Ability to meet changing priorities in a fast-paced environment with the ability to multitask and meet deadlines.
• Ability to interact with all levels of the organization internal and external in a professional and objective manner.
• Strong sense of initiative, self-starter, and able to work well independently and as part of a team.
• Excellent communication and interpersonal skills. Must be a team player and able to work efficiently in a dynamic fast-paced work environment.
• Excellent analytical and problem-solving skills while maintaining high-quality customer-service orientation.
• Strong organizational skills with attention to detail, including balancing multiple priorities.
• Excellent Excel skills required.

Inclusivity

ETG Commodities Inc. is committed to the guiding principle of equal opportunity for all employees and to thriving in a workplace that is free from discrimination and harassment. All employment considerations at ETG Commodities Inc. are based on job requirements, business needs, and individual qualifications. ETG Commodities Inc. does not make any employment decisions on any o