Quality Customer & Warranty Engineer

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. 

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven ” individual to join as a Warranty Quality Engineer. This position is responsible for Implement effective solutions for quality issues in warranties and assembly plants.

Key responsibilities

• Responsible for analyzing product returns due to quality issues under warranty or from the factory and generating analysis reports.
• Responsible for managing the warranty database for domestic and foreign returns.
• Processing warranty claims with domestic and international customers.
• Participate in Quality Review Board projects with the multidisciplinary team for problems assigned as part of warranty reduction.
• Monitor and follow up on established gates for warranty issues.
• Contact domestic, international, and internal BorgWarner customers to respond to warranty issues reported on our products.
• Control of production checks sent to corporate and SLP lab and follow-up on findings.

What we’re looking for

• Mechanical, Electronic or Electrical Engineering or related field.
• Experience in a similar position: 3 years or more in a similar position.
• Technical knowledge required: Mechanical and electronic manufacturing processes, Poka Yokes, FMEA, GD&T, Weibull analysis desirable, CQI-14 desirable
• Other requirements: Microsoft Office, IATF Quality Systems & ISO 14001 Environmental Systems, Statistical Methods, Problem-Solving Techniques, Device Design

What we offer

• Major Medical Expenses
• Life Insurance
• Dental Plan
• Saving Fund without legal cap
• Food vouchers without legal cap
• Annual bonus
• Additional holidays
• Bereavement days
• Days per marriage

What we believe

• Inclusion - We value diversity in people, ideas, and experiences.
• Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence - We contribute to our developments by seeking knowledge and sharing information.
• Responsibility - We care about our local communities and the global environment.
• Collaboration - We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the local BorgWarner Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, or disability.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

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BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities

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Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.