Branch Customer Service Coordinator I (Guadalajara)

TTI, Inc. , is in search of a Customer Service Coordinator for our Integral Resource Center located in Guadalajara, Mexico. This role provides support to various internal stakeholders based on established activities and will directly support our MISC branch. Bilingual in Spanish & English is required.

What our Customer Service Coordinator does:

• Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
• Coordinate issue resolution by working with the Sales Representative and the Customer to ensure a smooth sale to shipping process.
• Collaborate and develop an effective and efficient remote work communication with the Branch.
• Participate in all required Branch meetings or discussions through live chat, team’s weekly video, or phone calls in case of an emergency.
• Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
• Assist with the processing of customer quotes by performing stock checks and obtaining delivery information by utilizing the computer supplier access.
• Process order confirmation files by reviewing data.
• Provide support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders.

What we look for:

• High school diploma with 6 months’ experience in customer support or similar role or equivalent combination of education and experience required.
• Bilingual English/Spanish proficiency is required with excellent verbal and written communication skills in English & Spanish.
• Ability to use the computer system proficiently.
• Knowledge of, or the ability to learn, company product lines, services, policies, and procedures.
• Must have good telephone etiquette and ability to write routine business correspondence.
• Ability to type 40 words per minute.
• Ability to add, subtract, multiply, and divide units of measure.
• Ability to compute rate, ratios, and percentages.

What we offer our team members:

• 8% Savings Fund.
• 12 vacation days after the first year.
• 30 days Christmas bonus.
• Food Vouchers $2,000 MXN monthly.
• Major Medical Insurance coverage for employee and dependents.
• Life Insurance coverage for employee.
• Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
• Great culture and opportunities for growth and advancement.