Sr. Analyst, Continuous Improvement & PMR

Overview

Recruiter: Paulina Rivera

Level: Staff IV

Site: Guadalajara

The PMR Analyst supports the Performance Measurement & Reporting function by maintaining and enhancing operational dashboards and performance metrics used across Global Business Services(GBS). This role ensures dashboards remain accurate, reliable, and up-to-date while supporting the development of new reporting solutions that provide business visibility and enable data-driven decision making.

HOW YOU'LL MAKE AN IMPACT

• Maintain and sustain existing Power BI dashboards by ensuring datasets, data models, and visualizations remain accurate, updated, and aligned with current business processes.
• Monitor data refresh processes and troubleshoot data quality issues by coordinating with data owners and technical teams to resolve discrepancies.
• Support the development of new dashboards and reporting solutions using Power BI to address emerging business needs and operational insights.
• Perform data validation and reconciliation to ensure consistency between dashboards, source systems, and operational reports.
• Collaborate with internal stakeholders (HR, Finance, Operations, and Transformation teams) to understand reporting requirements and translate them into visual analytics solutions.
• Assist in improving dashboard usability, navigation, and performance through continuous enhancements and optimization of data models and visual layouts.
• Document metric definitions, data sources, and dashboard logic to support governance and knowledge continuity.
• Support periodic reporting cycles (weekly, monthly, quarterly) by ensuring dashboards reflect the latest data and key performance indicators.
• Additional duties as assigned.

TEAM DYNAMICS

• The PMR team operates as a centralized analytics and reporting function within Global Business Services, supporting multiple business areas including HR, Finance, and Operations.
• The team works in a collaborative environment where analysts partner with process owners and stakeholders to translate operational data into actionable insights.
• Team members are expected to be proactive, detail-oriented, and comfortable working in a fast-paced environment that requires both operational support and continuous improvement of reporting solutions.

Job Qualifications

Education

Bachelor’s degree in Data Analytics, Business Administration, Information Systems, Finance, Engineering, or a related analytical field.

Experience

• 2–3 years of experience in data analytics, business intelligence, reporting, or performance management environments.
• Experience working with business intelligence and visualization tools as Power BI / Tableau and supporting operational dashboards or reporting solutions.

Skills/Certifications

• Intermediate proficiency in Power BI, Power Automate, and Power Apps includes report development, data modeling basics, and dashboard maintenance.
• Strong analytical and problem-solving skills with attention to data accuracy and quality.
• Experience working with Excel and basic SQL or data querying tools.
• Ability to translate business requirements into clear reporting solutions.
• Strong communication skills and ability to collaborate with cross-functional stakeholders.