Collaboration Engineer

Collaboration Engineer

Power the Way People Connect.

Mexico City, Mexico

On-site

Full-time

Conversational English (B2+) Required

Looking for more than your next job?

At Sonepar, we're building a high-performing Technology organization where innovation, collaboration, and continuous improvement are part of our everyday work.

As a Collaboration Engineer , you'll do much more than provide technical support—you'll help keep our communication platforms running smoothly, collaborate with cross-functional teams, and contribute to technology solutions that enable seamless collaboration across our organization.

If you're looking for a place where your work makes a difference, your ideas are valued, and your career can continue growing, we'd love to meet you.

Why Sonepar?

Sonepar is the world's leading distributor of electrical products, solutions, and related services, operating in 40 countries with more than 46,000 associates worldwide.

Joining Sonepar means becoming part of a company that invests in its people, embraces innovation, and believes continuous improvement starts with empowered teams.

Here, you'll have the opportunity to learn, collaborate, and make an impact while building a long-term career.

What You'll Do

• Monitor and manage collaboration and VoIP support tickets, ensuring timely resolution and escalation when needed.

• Provide first-level technical support for voice and collaboration platforms while coordinating with internal teams and vendors.

• Support Moves, Adds, Changes, and Deletes (MACD) activities for branch locations and verify VoIP connectivity.

• Assist with Microsoft Teams Rooms readiness, collaboration hardware requests, and procurement activities.

• Generate call reports and help identify opportunities to improve collaboration services and user experience.

• Partner with vendors and internal stakeholders to ensure reliable communication services across the organization.

What We're Looking For

We're looking for someone who enjoys solving technical challenges, supporting collaboration technologies, and delivering an outstanding user experience.

You'll be a great fit if you have:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• 1+ years of experience in IT support, preferably supporting voice or collaboration technologies.

• Familiarity with VoIP systems, SIP protocols, and collaboration platforms.

• Experience with Microsoft Teams Admin Center, Teams Rooms, or PowerShell is a plus.

• Strong analytical thinking and problem-solving skills with attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong communication and collaboration skills.

• Conversational English (B2+) required.

What We Offer

• Competitive compensation.

• Savings Fund.

• Grocery Vouchers.

• Major Medical Insurance.

• Life Insurance.

• 30 Days Christmas Bonus.

• Professional development opportunities.

• Career growth within a global organization.

• Collaborative and inclusive culture.

• Monday–Friday schedule.

Why You'll Love Working Here

At Sonepar, we believe great careers are built through meaningful work, continuous learning, and the opportunity to grow.

You'll work alongside experienced technology professionals, contribute to collaboration solutions that keep our business connected, and be part of a team where innovation, teamwork, and development are encouraged every day.

We're not just hiring someone to fill a position—we're looking for someone who wants to build a career with us.

Diversity & Inclusion

At Sonepar, we are committed to creating an inclusive workplace where every individual feels valued, respected, and empowered to succeed. We welcome diverse perspectives and encourage all qualified candidates to apply.

Ready to Join Us?

If you're looking for a company where you can grow professionally, lead meaningful initiatives, and be part of a global organization, this is your opportunity.

Apply today and power your future with Sonepar.

Powered by Difference.