Customer Satisfaction Quality Manager (Ciudad Apodaca)

Responsibilities

• Ensure action plans for compliance to quality indicators: MDR, FFR, Scrap, DCR's, etc.
• Coordinate and develop Quality Assurance Engineers, technicians and quality inspectors.
• Ensure compliance with our integrated management system.
• Manage the training process for the quality and compliance area or technical competencies according to the Quality strategy (Phoenix).
• Ensure compliance with process strengthening strategy to address high severities of our FMEA's.
• Support and direct UL loss resolution.
• Coach for documentation of 8D's, deviations, FMEA's, 6sigma projects.
• Communicate with the Line of Business and Safety Committee on critical product performance issues (quality).

Qualifications

• Professional career in Industrial Engineering, Electronics, Electromechanical or Mechatronics.
• Strong leadership, analysis, decision‐making, collaboration and negotiation skills.
• Advanced management of the management system, FMEA, 8D's, Control plans, PPEP, Process Control (CP, CPK, etc.), Corrective Actions, etc.
• At least 3 years of proven experience managing technical and engineering staff.
• Advanced English level, conversational and technical (oral and written).
• Experience facilitating improvement projects and events such as RPN reduction, scrap reduction, FPY improvement, etc.
• Excellent communication (oral and written), problem‐solving, decision‐making, project management and presentation skills.
• Experience in customer management.
• Statistical technical knowledge required; Green Belt/Black Belt preferred.
• Experience managing Quality Management Systems (lead auditor preferred).

EEO Statement

Schneider Electric is an equal‐employment‐opportunity employer. All qualified applicants will receive equal consideration for employment regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.